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At Joseph Giles we take great pride in our high levels of customer service and truly value client feedback. Therefore, we would be grateful if you could spend around 15-20 minutes of your time answering the questions below so that we can continue to evolve our brand and enhance our working relationships. On completion you will be entered into our free prize draw to win one of 10 Fortnum & Mason Hampers. Terms and conditions available on request. 

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* 1. Are you an existing or potential new Joseph Giles customer?

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* 2. What is your job title?

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* 3. Please can you state your age bracket?

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* 4. What is your company turnover?

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* 5. Where does your company operate?

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* 6. Approximately, how many staff does your company employ across all locations?

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* 7. What sectors do you cover within your job role? Please select all that apply.

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* 8. What type of contracts do you get? Please tick all that apply.

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* 9. What factors are important to you when choosing a hardware company? Please tick all that apply.

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* 10. What do you perceive is the biggest benefit Joseph Giles offers your business? Please tell us in your own words?

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* 11. Do you have any other thoughts as to how we can add value to your client projects? Please tell us in your own words.

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* 12. Do you like the existing Joseph Giles logo design & font?

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* 13. What do you like about the logo design & font?

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* 14. Is there anything you dislike about the logo design & font?

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* 15. How do you perceive the Joseph Giles brand when looking at the logo & website? Please tick all that apply.

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* 16. Please can you rate our new website out of 10 in the following categories, with 1 being the lowest score (poor) and 10 being the highest score (excellent)

  1 2 3 4 5 6 7 8 9 10
Design of the site
Navigation
Content
Quality of photos
Quality of videos
Amount of information (1 too little and 10 too much)

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* 17. What do you most like about our new website? Please tell us in your own words.

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* 18. What do you least like about our new website? For example, are there any missing information or features that you would like to see? Please tell us in your own words.

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* 19. Where do you think there are gaps in the Joseph Giles product range?
For example, any particular designs or product types. Please tell us in your own words.

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* 20. Are you aware that Joseph Giles now offer lighting, wardrobe, electrical, shower and bathroom accessories?

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* 21. Would you find it beneficial for Joseph Giles to have a UK-based showroom?

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* 22. If yes, please tell us what would be your preferred location in the UK for our showroom?

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* 23. In the past 3 months, when looking for a new hardware company, how do you source new ideas? Please select all that apply.

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* 24. Are there any websites, apps or platforms that you use to source new suppliers for your projects? If so, please tell us which ones e.g. Houzz, Dezeen, Architronic etc.

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* 25. Typically, when searching on-line for new luxury hardware or ironmongery for your projects, please can you give 5 examples of the words or phrases you type into the search bar? eg. luxury hardware, luxury ironmongery etc.

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* 26. Typically, when searching on-line for luxury lighting, wardrobe, electrical, shower or bathroom accessories for your projects, please can you give 5 examples of words or phrases you type into the search bar?

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* 27. Would you click on an online advert if it related to your search term?

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* 28. Over the past 3 months, which social media channels do you find a useful source of information/content/research for your projects? Please select all that apply.

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* 29. Can you rate the following social media channels in order of usefulness for your job role, with 1 being the least useful and 10 being the most useful social media channel. Please can you rate all options.

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Instagram
Pinterest
LinkedIn
Facebook
Twitter
TikTok
YouTube
Other (Please Specify)

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* 30. In your opinion, what types of content do you typically find the most informative when researching existing or new luxury hardware suppliers? Please select all that apply.

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* 31. What are the biggest challenges you face for your job? Please tick all that apply.

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* 32. Thank you for completing our survey. Please provide us with your name and email address so that you can be entered into our free prize draw to win one of 10 Fortnum & Mason Hampers worth £100 each!

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