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Assisted Travel Survey

We would love to hear about your experience using our Assisted travel service so that we can identify what we are doing well and anything we need to do better. The survey will only take a couple of minutes and all responses are anonymous.

Thanks you for taking the time to share your feedback.
1.How old were you when you travelled?
2.Which Airline did you fly with?
3.Did you request airport assistance through your travel agent, airline or tour operator at least 48 hours before you arrived at the airport?
4.Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your DEPARTING flight (i.e. from the point you arrived at the airport to the point where you boarded the aircraft).
Not Acceptable
Poor
Average
Good
Excellent
5.Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage.
Not Acceptable
Poor
Average
Good
Excellent
6.Please rate the general helpfulness and courtesy of the assistance team in meeting your needs for your departing flight.”
7.Any other information you wish to share about the assistance you received when you departed from George best Belfast City airport?
8.If you were supported by the assistance team on you ARRIVAL at George Best Belfast City Airport, please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft.
Not Acceptable
Poor
Avergae
Good
Excellent
9.Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your Arriving flight (i.e. from the point the aircraft landed to the point where you left airport).
10.Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance.
Not Acceptable
Poor
Average
Good
Excellent
11.Any other information you wish to share about the assistance you received when you arrived at George Best Belfast City airport?
Current Progress,
0 of 11 answered