Client Feedback Survey Question Title * 1. How satisfied were you with our overall level of service? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 2. Did we give you information that was easy to understand? Very easy Easy Neither easy nor difficult Difficult Very difficult OK Question Title * 3. Were we helpful? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful OK Question Title * 4. Do you feel confident in what the next steps are that you need to take? Extremely confident Very confident Somewhat confident Not so confident Not at all confident OK Question Title * 5. Was the outcome of your case or advice given, better, worse or the same as expected? Better About the same Worse OK Question Title * 6. Which, if any, of the following statements apply as either a direct or indirect result of the help or advice your obtained from us? Please tick as many as are relevant to you. I am more able to get on with things in my everyday life I am better able to cope and focus on work/study/looking for work I am less worried and stressed I feel more confident in dealing with matters My family/financial situation feels more manageable I feel no change Things are worse because of the advice OK Question Title * 7. Is there anything else you’d like to say about the support you’ve received? OK DONE