Skip to content
Consumer Issues: 'what's the problem?'
*
1.
Have you ever had problems with your mobile or broadband company?
(Required.)
Yes
No
2.
If yes, tell us about your experience
3.
Which company(s) did this issue involve?
BT
Virgin Media
Sky
EE
Vodaphone
Orange
Other (please specify)
4.
What was the outcome of this issue?
5.
Have you ever had problems with your energy provider?
yes
no
6.
If yes, tell us about your experiences.
7.
Which company(s) did this issue involve?
British Gas
Scottish Power
SSE
Npower
EON
EDF
Other (please specify)
8.
What was the outcome of this issue?
9.
How confident are you with buying and selling online?
Not confident
Confident
Very confident
Don't Know
N/A
Buying
Selling
*
10.
Have you ever had problems with buying and selling online?
(Required.)
Yes
No
11.
If yes, tell us about experience
12.
Which online platform did this issue involve?
Amazon
eBay
Other (please specify)
13.
Are there any particular consumer problems which you face repeatedly?
Yes
No
14.
If yes, what are they?
*
15.
On a scale of 1 to 5, how well do you know your consumer rights?
(Required.)
Not very well
1 star
2 stars
3 stars
4 stars
Very well
5 stars
