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* 1. Have you ever had problems with your mobile or broadband company?

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* 2. If yes, tell us about your experience

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* 3. Which company(s) did this issue involve?

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* 4. What was the outcome of this issue?

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* 5. Have you ever had problems with your energy provider?

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* 6. If yes, tell us about your experiences.

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* 7. Which company(s) did this issue involve?

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* 8. What was the outcome of this issue?

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* 9. How confident are you with buying and selling online?

  Not confident Confident Very confident Don't Know N/A
Buying
Selling

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* 10. Have you ever had problems with buying and selling online?

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* 11. If yes, tell us about experience

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* 12. Which online platform did this issue involve?

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* 13. Are there any particular consumer problems which you face repeatedly?

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* 14. If yes, what are they?

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* 15. On a scale of 1 to 5, how well do you know your consumer rights?

T