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Silver Package Sign-Up

Your Name(Required.)
Company Name(Required.)
Promotion Code
Phone/Mobile(Required.)
Email(Required.)
Company Reg Number
VAT Reg Number
Postal/Forwarding Address(Required.)
Invoice address(Required.)
Your 24/7 Personalised Telephone Answering Service

• Receptionist working from a fully tailored script.
• 20 minutes/month are included thereafter it’s just £1.50/minute, monitored by the second
(Messages sent via email for free or optional SMS for 15p per SMS)

Please complete the questions below so we can tailor our script to your business.

We can complete this section over the phone at a later date if you wish
Greeting - How would you like us to answer the call?
Please List the Different Staff the Calls May be For:
Are messages to go to different email/SMS destinations dependent on who is asked for?
Responses are sent via email by default. An SMS service is available at a cost of 15p per SMS.
Information you need from the caller. Is this different dependent upon the type of call?
(I.e. –call for, name, telephone number, email address, location, message etc.):
Any calls required to be patched through to members of staff or voicemails? If so what types of calls and during what hours? (Additional charge of 35p per successful transfer)
Any standard responses (i.e. “The person you need to speak to is unavailable, we will pass on the message and ask them to call you back asap”.)
Are we acting as though we are part of your business i.e. as a receptionist?
If taking orders, what info would you like us to gather i.e. product info, card details etc.
Where are messages to be sent? Are there different emails or SMS depending on who the call is passed to?
UK phone number that you would like your new number to divert to:(Required.)
Terms & Conditions

1) We authorise You to use 12 Hamilton Terrace as your business address as a licensee (subject to availability and on a non exclusive basis), from the Licence Start Date until the Licence is terminated in accordance with the provisions below, and strictly on the basis that this Licence is not a lease and does not confer any tenancy rights on You. We are not giving You an interest in the property, only use of it’s address as your business address plus any services specified on the Licence document. The agreement is personal to You and cannot be transferred, assigned or disposed of to anyone else or shared with anyone else.

2) You have agreed to pay the amount specified in advance of Your Licence start date and You agree to pay Your Licence Fee monthly in advance (without deduction, retention or set off) by Direct Debit on the 1st day of each month. Your initial payment will be a one-off set up fee (some phone numbers will require a higher set-up fee), 2 month’s rent (first month and one in advance) and any rent adjustments to cover the remainder of the current month. All sums specified in this agreement are exclusive of VAT and You have agreed to pay VAT properly payable on any sum due under this agreement.

3) Our meeting room is available to book via an online booking system on a first come, first served basis. If use of the meeting room is included within Your licence, You will be invoiced for any additional hours that exceed your allowance at the usual tenant’s rate. By signing this agreement You are acknowledging that all bookings will be charged for and we are unable to refund any bookings made for the meeting room, however virtual tenants have the opportunity to request to amend the time or date of the booking without charge, as long as at least 24 hour’s notice is given.

4) We may increase or reduce Your Licence Fee on each anniversary of the Licence Start Date. The Licence Fee will be the amount shown in the notice. We will assess Your Licence Fee to be a fair reflection of the cost to Us of supplying You with the Office(s) and services. We may increase or reduce other service costs at any time on giving You one month’s notice. In all cases We aim to be as competitive as possible and offer excellent value for money.

5) If You do not pay Us when the Licence Fee or any other sum is due, We will charge You a late payment fee of £25 plus 2.5% of the amount outstanding.

6) We may terminate this agreement with immediate effect if:- (i) You fail to pay Your Licence Fee or any other sums that You owe Us, (ii) You become Insolvent or go into liquidation, administration or receivership (iii) if You breach any of the terms of this agreement and fail to rectify the breach immediately after We have given You notice; or (iv) Your conduct or that of someone at 12 Hamilton Terrace with Your permission or at Your invitation is incompatible with ordinary office use. If We terminate this agreement for any of the above reasons, You are still liable to Us for any outstanding obligations under the terms of the agreement.

7) You agree to indemnify Us against any losses, damages, costs, expenses, liability and claims resulting from Your occupation and use of the building or any breach of this agreement. Whilst your business’ post will be sorted into your postal box, we will not accept liability for any loss or damages to any items received through the mail or delivered by courier.

8) To terminate this agreement either You or We can serve at least one month’s written notice on the other, to expire on the last day of the following month and then this agreement will terminate. All Licence Fees and other service charges and other sums must be paid in full up to the termination date and cannot be offset against Your deposit. Terminating the Licence does not allow You to avoid Your obligations under this Licence(Required.)
Month One Breakdown:

£30.00 - Set-up Fee
£94.00 - 1st Month's Licence Fee
£94.00 - 1 Month's Licence Fee in advance
£43.60 - VAT

£261.60 - Total to pay now
(then £94.00 + VAT/month, plus any additional answering service charges, for a further four months minimum)
By Checking the box below you are digitally signing your Licence to:

• Acknowledge that you have read, understood and agree to abide by the terms & conditions set out above
• Acknowledge that the minimum term of this licence is 6 months and that 1 full calendar month's written notice is required to terminate after this period
• Agree to pay your monthly Licence Fee by Direct Debit
• Agree that should you go over your monthly inclusive 20 minutes of the answering service, you will be charged £1.50/minute, and that any SMS messages from this service cost 15p each
• Agree that you must pay the above amount of £261.60 (£218.00 + VAT) to activate my service(Required.)