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Contact Centre Briefing - Lockdown Survey
1.
In terms of your professional role, are you an...
Industry Buyer
Industry Supplier
2.
What has been your biggest challenge in terms of working from home?
Juggling work with childcare/home schooling
Keeping in touch with your execs and team
A feeling of isolation
Inadequate tech at home
Other (please specify)
3.
What has your workload been like since lockdown started?
Busier than usual
Less busy than usual
About the same
4.
Would you be interested in attending one or two-day virtual industry events that facilitate match-made meetings between buyers and suppliers?
Yes
No
Maybe
5.
What day of the week would you prefer?
Monday
Tuesday
Wednesday
Thursday
Friday
No preference
6.
What sort of topics would you like to see covered? (tick all that apply)
Agent Coaching & Monitoring
Analytics
Call Centre Technology
Automated Customer Satisfaction
Social Media
Artificial Intelligence
Virtual Call/Contact Centres
Training & Development
Knowledge Management
Web Self Service/Chat
Display Boards
CRM
Other (please specify)
7.
As well as seminar sessions, are you interested in the following? (tick all that apply)
Webinars
Virtual networking
Virtual roundtables
Supplier-focused sessions
Other (please specify)
8.
What day would you prefer to attend Webinars/Virtual Networking/Roundtables?
Monday
Tuesday
Wednesday
Thursday
Friday
No preference
9.
What time of day would you prefer to attendWebinars/Virtual Networking/Roundtables?
Morning
Lunchtime
Afternoon
Early Evening
No preference
10.
If you're an Industry Buyer, what do you expect your budgets to look like after Lockdown ends?
Higher than before lockdown
Lower than before lockdown
About the same
Current Progress,
0 of 10 answered