Flight Charges Survey

Have you gone to the airport to go on holiday and been forced to pay additional charges before you get on the plane?

I'm concerned that some airlines are forcing consumers to pay charges that are unfair. And if I'm right, I think you deserve a refund.

Please let me know if you've been made to do this.

Thanks in advance,

Darren Jones MP
Member of Parliament for Bristol North West

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* 1. Have you been forced to pay additional charges on top of your basic flight cost?

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* 2. What type of charges did you have to pay?

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* 3. If the additional charge was for baggage, had you used your suitcase on another airline without paying an additional charge?

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* 4. Did you know about this additional charge at the point of booking?

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* 5. Was this additional charge more than the original price of your flight?

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* 6. Would you have flown with another airline if you'd been told about additional charges?

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* 7. Did you complain about this additional charge?

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* 8. What did the airline do following your complaint?

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* 9. Did you refer your complaint to the Consumer Ombudsman?

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* 10. Did you know that the Civil Aviation Authority (CAA) is tasked with enforcing your consumer rights against airlines?

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* 11. If you complained to either the Consumer Ombudsman or the CAA, what happened?

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* 12. Which airline did you fly with?

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* 13. Did you book your flight directly with the airline, or through a comparison website?

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* 14. If you would like to be kept up-to-date with this work, please include your e-mail below.

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* 15. Anything else you'd like to say?

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