Website Customer Satisfaction Survey Template Website Customer Survey Question Title * 1. Which practice are you registered with? St Kitts Veterinary Centre Firgrove Veterinary Centre Basingstoke Veterinary Centre Crookham Park Veterinary Centre Question Title * 2. Did you find our staff members approachable? Very approachable Somewhat approachable Not very approachable Question Title * 3. On a scale of 1-5 how would you rate the appearance of the waiting room/consult rooms? 1 being poor - 5 being excellent. 1 5 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. Do you feel the vet explained your pet's medical conditions and treatment options clearly? Yes I understood everything the vet and I discussed I partially understood I was unclear on a lot of the details No I did not understand anything discussed Does not apply Question Title * 5. Were the charges explained at the time? Yes all charges were fully explained I was informed of some charges No I was not informed Question Title * 6. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 7. How would you rate the value for money of the service? Excellent Above average Average Below average Poor Question Title * 8. Overall, how satisfied or dissatisfied are you with St Kitts Veterinary Group? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 9. How likely is it you would recommend St Kitts Veterinary Group to a friend or colleague? 1 being not at all likely - 5 being extremely likely. 1 5 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. Do you have any other comments? Done