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Airline Passenger Feedback Template
1.
Do you typically fly for business, personal reasons, or some other reason?
Business
Personal reasons
Some other reason (please specify)
2.
Do you typically purchase your plane tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way?
Directly from the airline
Through an online travel discount site
Some other way (please specify)
3.
About how many times do you typically fly each year?
4.
Do you participate in an airline rewards program?
Yes
No
5.
How often do you pack less than you would like in order to avoid baggage fees when traveling on our airline?
Always
Most of the time
About half the time
Once in a while
Never
6.
How often do you pay an additional fee to choose your own seat on the plane when you fly with our airline?
Always
Most of the time
About half the time
Once in a while
Never
7.
When choosing an airline, which of the following factors is the most important to you?
Special accommodations (e.g., for children or the disabled)
Choice of arrival airports
Ticket price
Travel dates
Baggage limitations
Choice of departure airports
Baggage fees
Seat assignment
Airline rewards program
Other (please specify)
8.
Of the airlines you have used, which is your most favorite?
9.
What should your most favorite airline do to keep your business?
10.
What could your least favorite airline do to get your business?
Current Progress,
0 of 10 answered