Skip to content
The Retail Mutual Claims Customer Satisfaction Survey
1.
Overall, how would you rate the quality of the claims customer service experience?
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
2.
Overall, how well were you kept informed throughout the claims process?
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
3.
How would you rate the overall settlement you received?
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
1 - Excellent
2 - Good
3 - Satisfactory
4 - Poor
4.
Which of the following aspects stood out positively for you and met your expectations?
Ease of contact
Communication
Understanding
Customer service
Prompt handling
Value of money
Settlement options
if any feedback is negative may I ask why you gave that?
5.
On a scale of 0 to 10,
How likely is it that you would recommend NFRN Mutual to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
6.
Do you have any other comments, questions, or concerns?
7.
May I ask why you gave that score?
