Customer Service Template

Question Title

* 1. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

Question Title

* 2. How well did we understand your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 3. How much time did it take us to address your questions and concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

Question Title

* 4. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

Question Title

* 5. Do you have any other comments, questions, or concerns?