Customer Impact Survey

Question Title

1. What challenges were you experiencing with your previous solution before switching to [COMPANY/PRODUCT]? Select all that apply.

Lacked the features or functionality we wanted

Did not have enough return on investment

Poor customer experience

Difficulty integrating with other solutions we’re using

Difficulty adopting within my organization

Cost was too high

Other (please specify)

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2. Which products has your company been using? Select all that apply.

Product A

Product B

Product C

Other (please specify)

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3. Which products/solutions did you evaluate or replace prior to selecting [COMPANY/PRODUCT]? Select all that apply.

Competitor A

Competitor B

Competitor C

Other (please specify)

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4. What were the most valuable aspects or features of [COMPANY/PRODUCT] in your decision to choose [COMPANY/PRODUCT] over other solutions? Select all that apply.

Customer support

Features

Performance

Quality

Price

Other (please specify)

Question Title

5. What benefits have you experienced after using [COMPANY/PRODUCT]? Select all that apply

Improved customer satisfaction

Improved key metrics internally

Increased revenue

Reduced costs

Strong return on investment

Increased efficiency

Other (please specify)

Question Title

6. Which of the following statements do you agree with? Select all that apply.

[COMPANY/PRODUCT] provides a superior product over other solutions

[COMPANY/PRODUCT] provides outstanding support

I would recommend [COMPANY/PRODUCT] over other solutions

We improved our key metrics internally after implementing [COMPANY/PRODUCT]

Question Title

7. How quickly did you see a return on your investment after using [COMPANY/PRODUCT]?

Immediately

Within 1-6 months

Within 7-12 months

Within 13-18 months

18+ months

I don’t know / not applicable

Question Title

8. Please rate [COMPANY/PRODUCT] on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

	Best in Class	Significantly Better	Somewhat Better	Comparable	Somewhat Worse	Significantly Worse	Worst
Available features	Available features Best in Class	Available features Significantly Better	Available features Somewhat Better	Available features Comparable	Available features Somewhat Worse	Available features Significantly Worse	Available features Worst
Price	Price Best in Class	Price Significantly Better	Price Somewhat Better	Price Comparable	Price Somewhat Worse	Price Significantly Worse	Price Worst
Compatibility with other tools/systems	Compatibility with other tools/systems Best in Class	Compatibility with other tools/systems Significantly Better	Compatibility with other tools/systems Somewhat Better	Compatibility with other tools/systems Comparable	Compatibility with other tools/systems Somewhat Worse	Compatibility with other tools/systems Significantly Worse	Compatibility with other tools/systems Worst
Customer support	Customer support Best in Class	Customer support Significantly Better	Customer support Somewhat Better	Customer support Comparable	Customer support Somewhat Worse	Customer support Significantly Worse	Customer support Worst
Performance & scalability	Performance & scalability Best in Class	Performance & scalability Significantly Better	Performance & scalability Somewhat Better	Performance & scalability Comparable	Performance & scalability Somewhat Worse	Performance & scalability Significantly Worse	Performance & scalability Worst

Question Title

9. Please rate the following improvements after using [COMPANY/PRODUCT]. Please make a selection in each row:

	Greatly improved	Somewhat improved	Minimally improved	Not improved at all	I don't know
Improved efficiency	Improved efficiency Greatly improved	Improved efficiency Somewhat improved	Improved efficiency Minimally improved	Improved efficiency Not improved at all	Improved efficiency I don't know
Reduced costs	Reduced costs Greatly improved	Reduced costs Somewhat improved	Reduced costs Minimally improved	Reduced costs Not improved at all	Reduced costs I don't know
Reduced downtime	Reduced downtime Greatly improved	Reduced downtime Somewhat improved	Reduced downtime Minimally improved	Reduced downtime Not improved at all	Reduced downtime I don't know
Increased revenue	Increased revenue Greatly improved	Increased revenue Somewhat improved	Increased revenue Minimally improved	Increased revenue Not improved at all	Increased revenue I don't know

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10. How would you rate [COMPANY/PRODUCT]? Please click the stars to select a rating.

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11. Please describe how your organization uses [COMPANY/PRODUCT].

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12. In a sentence or two, what was your overall experience using [COMPANY/PRODUCT] and the impact it had on your organization?

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13. Would you be interested in partnering with us to share your story? Select all that apply.

Yes, I’d be interested in posting a review on your website

Yes, I’d be interested in speaking at an event

Yes, I’d be interested in doing an interview with your team

Yes, I’d be interested in being quoted for a press release or other material

Yes, I’d be interested in a video testimonial

Yes, other (please specify)

No, I am not interested at this time

Question Title

14. Are you willing to let [COMPANY] use your name and company in published materials?

Yes

I don’t know, please contact me

Customer Impact Survey

Question Title

1. What challenges were you experiencing with your previous solution before switching to [COMPANY/PRODUCT]? Select all that apply.

Question Title

2. Which products has your company been using? Select all that apply.

Question Title

3. Which products/solutions did you evaluate or replace prior to selecting [COMPANY/PRODUCT]? Select all that apply.

Question Title

4. What were the most valuable aspects or features of [COMPANY/PRODUCT] in your decision to choose [COMPANY/PRODUCT] over other solutions? Select all that apply.

Question Title

5. What benefits have you experienced after using [COMPANY/PRODUCT]? Select all that apply

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6. Which of the following statements do you agree with? Select all that apply.

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7. How quickly did you see a return on your investment after using [COMPANY/PRODUCT]?

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8. Please rate [COMPANY/PRODUCT] on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

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9. Please rate the following improvements after using [COMPANY/PRODUCT]. Please make a selection in each row:

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10. How would you rate [COMPANY/PRODUCT]? Please click the stars to select a rating.

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11. Please describe how your organization uses [COMPANY/PRODUCT].

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12. In a sentence or two, what was your overall experience using [COMPANY/PRODUCT] and the impact it had on your organization?

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13. Would you be interested in partnering with us to share your story? Select all that apply.

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14. Are you willing to let [COMPANY] use your name and company in published materials?

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15. Name

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16. Company name

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17. Email address

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18. Phone number

Customer Impact Survey

Question Title

* 1. What challenges were you experiencing with your previous solution before switching to [COMPANY/PRODUCT]? Select all that apply.

Question Title

* 2. Which products has your company been using? Select all that apply.

Question Title

* 3. Which products/solutions did you evaluate or replace prior to selecting [COMPANY/PRODUCT]? Select all that apply.

Question Title

* 4. What were the most valuable aspects or features of [COMPANY/PRODUCT] in your decision to choose [COMPANY/PRODUCT] over other solutions? Select all that apply.

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* 5. What benefits have you experienced after using [COMPANY/PRODUCT]? Select all that apply

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* 6. Which of the following statements do you agree with? Select all that apply.

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* 7. How quickly did you see a return on your investment after using [COMPANY/PRODUCT]?

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* 8. Please rate [COMPANY/PRODUCT] on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

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* 9. Please rate the following improvements after using [COMPANY/PRODUCT]. Please make a selection in each row:

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* 10. How would you rate [COMPANY/PRODUCT]? Please click the stars to select a rating.

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* 11. Please describe how your organization uses [COMPANY/PRODUCT].

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* 12. In a sentence or two, what was your overall experience using [COMPANY/PRODUCT] and the impact it had on your organization?

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* 13. Would you be interested in partnering with us to share your story? Select all that apply.

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* 14. Are you willing to let [COMPANY] use your name and company in published materials?

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* 15. Name

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* 16. Company name

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* 17. Email address

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* 18. Phone number

1. What challenges were you experiencing with your previous solution before switching to [COMPANY/PRODUCT]? Select all that apply.

2. Which products has your company been using? Select all that apply.

3. Which products/solutions did you evaluate or replace prior to selecting [COMPANY/PRODUCT]? Select all that apply.

4. What were the most valuable aspects or features of [COMPANY/PRODUCT] in your decision to choose [COMPANY/PRODUCT] over other solutions? Select all that apply.

5. What benefits have you experienced after using [COMPANY/PRODUCT]? Select all that apply

6. Which of the following statements do you agree with? Select all that apply.

7. How quickly did you see a return on your investment after using [COMPANY/PRODUCT]?

8. Please rate [COMPANY/PRODUCT] on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

9. Please rate the following improvements after using [COMPANY/PRODUCT]. Please make a selection in each row:

10. How would you rate [COMPANY/PRODUCT]? Please click the stars to select a rating.

11. Please describe how your organization uses [COMPANY/PRODUCT].

12. In a sentence or two, what was your overall experience using [COMPANY/PRODUCT] and the impact it had on your organization?

13. Would you be interested in partnering with us to share your story? Select all that apply.

14. Are you willing to let [COMPANY] use your name and company in published materials?

15. Name

16. Company name

17. Email address

18. Phone number