Exit Frontline Feedback CX Survey Template Question Title * 1. How long have you been in your current customer experience role? Less than 6 months 6 months to a year 1-2 years 2-5 years More than 5 years Question Title * 2. Including your current role, how long have you been a customer experience professional? Less than 6 months 6 months to a year 1-2 years 2-5 years More than 5 years Question Title * 3. How would you rate your satisfaction with your current role? Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied Question Title * 4. At the end of an average day, do you tend to feel: Very energized Somewhat energized Somewhat drained Very drained Question Title * 5. How do you rebound after a tough customer call? Please select all that apply. Debrief with coworkers Debrief with my supervisor Take a break and get away from my desk Take a deep breath Grab a snack Read something inspirational Write about it in notes or a journal Other (please specify) I don’t have an opportunity to rebound after tough calls Question Title * 6. What brings you joy as a customer experience professional? Please select all that apply. Building relationships with customers Solving problems for customers Solving problems for my company Helping my company grow Nothing/I don’t find joy as a customer service professional Question Title * 7. What are the most serious day-to-day challenges or frustrations in your role? Please select all that apply. Unclear expectations Angry or difficult customers Wish I had more training Micromanagement Unrealistic goals around metrics Unrealistic pressure around timing Lack of psychological safety My ideas are dismissed by management Company policies that create stress Lack of flexibility with hours Lack of flexibility with location Technology that doesn’t work well Too many hours Wish I were paid more None, I can’t think of any challenges or frustrations I experience Question Title * 8. If you could change only one thing about your role, what would it be? More efficient technology Stronger relationship with my manager More face time with leadership Different customer list More time to spend with customers More resources and tools to help me during customer calls Role-based and scenario training Less pressure to meet metrics Other (please specify) Question Title * 9. Do you feel like you have the support of management to do your job well? Yes, completely Yes, somewhat No Question Title * 10. Is there anything you wish you could tell leadership or decision makers in your organization? Done