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Garden Waste Customer Satisfaction
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1.
On a scale of 0 to 10,
How likely is it that you would recommend the Garden Waste Service to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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2.
Overall, how satisfied or dissatisfied are you with the Garden Waste Service?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our Garden Waste Service? Select all that apply.
Reliable
Good quality
Useful
Effective
Better than no service
Good value for money
Overpriced
Reasonable value for money
Impractical
Ineffective
Poor quality
Unreliable
4.
How well do the Garden Waste collection staff meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
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5.
How would you rate the professionalism of the Garden Waste collection staff?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
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6.
How did you pay for your existing Garden Waste subscription?
(Required.)
Online Direct Debit 'Early-bird' at £36
Online Direct Debit at £40
Online card payment at £40
At a Council shop or Library hub at £40
By telephone through Council contact centre at £40
Other (please specify)
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7.
How easy did you find subscribing to the Garden Waste service this year?
(Required.)
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
Please tell us why
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8.
How likely are you to renew your Garden Waste subscription next year?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?
10.
If you require a response to your question or comment, then please provide contact details below.
Name
Address
Address 2
City/Town
Postal Code
Email Address
Phone Number
