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Helping businesses and charities bounce back from the lockdown

Thank you for agreeing to participate in this short survey. The survey is anonymous, and unattributable to a person. To take part you must be eighteen or over and resident in any part of the United Kingdom. The survey is voluntary and you do not have to answer a question if you do not wish to.

Lime Marketing is committed to helping small and medium sized local businesses and charities, kick-start their activity as the pandemic lockdown begins to ease. To help these businesses and charities, we are trying to understand how customers may have changed during lockdown, so those businesses can improve the way they communicate with their customers.

A little about yourself. Although the survey is anonymous and does not identify those who participate, it helps the survey is we can compare participants across a range of indicators.
1.Gender
Which of the following best describes you? 
2.Which age group would you say you fit into?
3.Which best describes you activity? 
(Please select as many as apply)
4.How would you describe your employment situation during lockdown? 
Food Shopping 

Even if you do not do the main food shop in your household, we will want to hear your opinions.
5.Thinking about the main food shop in your household, during lockdown how have you shopped? 
(Please select as many as apply)
6.Thinking about the main food shop in your household, have you switched the brands you purchase during the lockdown?
7.Thinking about your answer above, why would you say this is?
8.When the lockdown eases, will you continue to purchase brands you have switched to during lockdown? 
9.Please name any of the brands that you have switched to, that you will continue to purchase after lockdown. 
Communication from local companies and brands

During the lockdown, many companies and brands (including supermarkets) have communicated with consumers about, deliveries, click and collect, opening times, continuing to open, etc. 
10.Please tick any that apply to you.
If you ticked a) above: 
11.What did the local company supply? 
12.How did you feel about the local company's communication?
13.How did you respond or act upon the local company's communication, if at all?
If you ticked b) above: 
14.What were the names of the brands? 
15.How did you feel about the brands' communication?
16.How did you respond or act upon the brands' communication, if at all?
Other shopping 
17.Thinking about the day-to-day activity during the lockdown, which statement applies to you?
18.Which three websites have you used most for online shopping? 
19.When shopping online, which statement applies to you? 
20.How do you think local online suppliers could get more business from you? 
(Please select as many as you think)
Life in lockdown
21.As the government begins to lift the lockdown and some aspects of life return to normal, what, if anything, will you miss about the period of lockdown?
22.What, if anything, would you like to see change as a result of your experience of lockdown? 
23.Will the changes you described above influence what you buy in the future?
24.Thank you for participating in this survey. 

If you would like to be contacted for future Lime small business surveys, please enter your email address below. 
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