Customer Satisfaction Survey We'd love to hear about your experience using our Assisted Travel service, this survey will take around 5 minutes to complete. Question Title * 1. What were your dates of travel? Departing from London Luton Airport Date Time AM/PM - AM PM Arriving at London Luton Airport Date Time AM/PM - AM PM Question Title * 2. Which airline did you fly with? (If your airline is not in the list below, please select the ‘Other’ options) Jet 2 Easyjet EL AL Fly One Ryanair Sun Express Tui Israir Wizz Air Other Question Title * 3. Please rate the quality of the Assisted Travel service provided to you from arriving at the airport to arriving at the aircraft? Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 4. Please rate the quality of the Assisted Travel service to help you board the aircraft, move to your seat & store your cabin baggage? Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 5. Please rate the helpfulness and courtesy of the Assisted Travel team in meeting your needs. Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 6. Upon arrival, please rate the quality of the Assisted Travel service to help you move from your seat, retrieve your cabin baggage & disembark the aircraft? Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 7. Please rate the quality of the Assisted Travel service to help you move from the aircraft, through immigration, baggage collection & to exit the airport? Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 8. Please rate the general helpfulness and courtesy of the Assisted Travel team when arriving into London Luton Airport? Excellent Good Acceptable Poor Extremely poor Not applicable Question Title * 9. Please provide any further feedback / comments about the Assisted Travel service you recieved? Question Title * 10. How did you hear about this survey? Through an e-mail sent via the airport I was handed a feedback card at the airport From a QR code on a poster within the airport Through Luton Airports website Other (please specify) Question Title * 11. Regarding the assistance required at the airport, which of the following applies? (tick all that apply) I require assistance to walk for longer distances I require assistance to use aircraft steps I require assistance down the aisle of the plane to get to my seat I need to be lifted in and out of an aircraft seat and/or wheelchair I am deaf or have hearing loss I am blind or partially sighted I have a hidden disability such as autism or dementia I wear a medical aid / device such as a stoma bag, insulin pump / monitor I travel with my own electric wheelchair or scooter I travel with my own manual wheelchair or mobility aid Other (please specify) Question Title * 12. How likely are you to recommend the assistance service at London Luton Airport to friends & family? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Done
