We'd love to hear about your experience using our Special Assistance service so we can identify what we're doing well, and where we need to get better.

This survey will take around 5 minutes to complete and all responses are anonymous. We won't respond to feedback received through these surveys, but you can still contact us directly to discuss your experience further. Contact details are available here: https://www.london-luton.co.uk/special-assistance-landing/how-are-we-doing

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* 1. What was the date of travel for your outbound flight?

Date
Time

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* 2. What was the date of travel for your inbound (return) flight?

Date

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* 3. Which airline did you fly with?
(If your airline is not in the list below, please select the ‘Other’ options)

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* 4. What mode of transport did you use to arrive / depart London Luton Airport ?

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* 5. Please rate the quality of the assistance that was provided to you to help you get through the airport
(i.e. from the point you arrived at the airport to the point where you were about to board the aircraft)

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* 6. Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage

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* 7. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

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* 8. Please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft

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* 9. Please rate the quality of the assistance that was provided to you to help you move from the arrival gate, through immigration (if an international flight) and baggage collection, and out of the airport building

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* 10. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

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* 11. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below

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* 12. How did you hear about this survey?

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* 13. Regarding the asisstance required at the airport, which of the following applies? (tick all that apply)

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* 14. How likely are you to recommend the assistance service at London Luton Airport to friends & family?