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Customer Satisfaction Survey
We'd love to hear about your experience using our Assisted Travel service, this survey will take around 5 minutes to complete.
1.
What were your dates of travel?
Departing from London Luton Airport
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Hour
Time
:
Minutes
AM/PM
-
AM
PM
Arriving at London Luton Airport
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Hour
Time
:
Minutes
AM/PM
-
AM
PM
2.
Which airline did you fly with?
(If your airline is not in the list below, please select the ‘Other’ options)
Jet 2
Easyjet
EL AL
Fly One
Ryanair
Sun Express
Tui
Israir
Wizz Air
Other
3.
Please rate the quality of the Assisted Travel service provided to you from arriving at the airport to arriving at the aircraft?
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
4.
Please rate the quality of the Assisted Travel service to help you board the aircraft, move to your seat & store your cabin baggage?
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
5.
Please rate the helpfulness and courtesy of the Assisted Travel team in meeting your needs.
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
6.
Upon arrival, please rate the quality of the Assisted Travel service to help you move from your seat, retrieve your cabin baggage & disembark the aircraft?
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
7.
Please rate the quality of the Assisted Travel service to help you move from the aircraft, through immigration, baggage collection & to exit the airport?
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
8.
Please rate the general helpfulness and courtesy of the Assisted Travel team when arriving into London Luton Airport?
Excellent
Good
Acceptable
Poor
Extremely poor
Not applicable
9.
Please provide any further feedback / comments about the Assisted Travel service you received?
10.
How did you hear about this survey?
Through an e-mail sent via the airport
I was handed a feedback card at the airport
From a QR code on a poster within the airport
Through Luton Airports website
Other (please specify)
11.
Regarding the assistance required at the airport, which of the following applies? (tick all that apply)
I require assistance to walk for longer distances
I require assistance to use aircraft steps
I require assistance down the aisle of the plane to get to my seat
I need to be lifted in and out of an aircraft seat and/or wheelchair
I am deaf or have hearing loss
I am blind or partially sighted
I have a hidden disability such as autism or dementia
I wear a medical aid / device such as a stoma bag, insulin pump / monitor
I travel with my own electric wheelchair or scooter
I travel with my own manual wheelchair or mobility aid
Other (please specify)
12.
How likely are you to recommend the assistance service at London Luton Airport to friends & family?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
