Logic Vending | Customer Experience

What are your thoughts on our products and service?

We're always working hard to make our service better, and since you have been working with us for a while, we would like your thoughts. This survey should take no more than five minutes to complete and we've kept it as simple as possible. Your feedback is highly valued and will help us to continue to improve our products, services and customer experience.

Participation is voluntary and all feedback is strictly confidential and never shared with third parties. Upon completion, valid respondents will receive a 5% discount code to use on your next shop with us.

Please answer the questions to the best of your ability, based on your personal experiences and opinions.

Question Title

* 1. Contact Information

Name

Company

Email Address

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* 2. Which category best describes your business?

Café

Pub or restaurant

Office/Commercial premises

Hotel

Country Club / Venue

Education / NHS or healthcare

Mobile catering

Salon / Barber

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* 3. How often do you buy or replenish your ingredients from Logic Vending?

Weekly

Monthly

Every few months

Hardly ever / never

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* 4. Which of our online store products are most valuable to you?

Accessories (cups, lids, tableware)

Chocolate Ingredients

Water Filters and Cleaning Products

Kokebi Coffee / Coffee products

Slush and ice cream ingredients

Milk products

Tea

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* 5. Are there any products which we don't currently provide which you need? If not, please type 'No' in the box.

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* 6. Following on from the previous question, what category would the product(s) we don't supply be categorised?

Accessories (cups, lids, tableware)

Biscuits

Chocolate Ingredients

Cleaning Products

Coffee products

Slush and ice cream ingredients

Sugar

Tea

Water Filters

Other (please specify)

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* 7. How would you rate the following service points provided by Logic Vending?

	Unsatisfactory	Passable	Good	Above average	Excellent
Customer service	Customer service Unsatisfactory	Customer service Passable	Customer service Good	Customer service Above average	Customer service Excellent
Price	Price Unsatisfactory	Price Passable	Price Good	Price Above average	Price Excellent
Quality of products	Quality of products Unsatisfactory	Quality of products Passable	Quality of products Good	Quality of products Above average	Quality of products Excellent
Delivery times	Delivery times Unsatisfactory	Delivery times Passable	Delivery times Good	Delivery times Above average	Delivery times Excellent
Delivery price	Delivery price Unsatisfactory	Delivery price Passable	Delivery price Good	Delivery price Above average	Delivery price Excellent
Product range	Product range Unsatisfactory	Product range Passable	Product range Good	Product range Above average	Product range Excellent
Aftercare	Aftercare Unsatisfactory	Aftercare Passable	Aftercare Good	Aftercare Above average	Aftercare Excellent

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* 8. Do you currently buy our Kokebi Coffee?

Yes

No, I buy a different brand called:

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* 9. Which of our Kokebi Coffee blends is your favourite?

Intenso

Pure

Super Crema

Central

Leonardo

Decaffeinated

Organico

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* 10. Why is that your preferred blend?

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* 11. How would you scale the following on importance when it comes to choosing coffee?

	Less Important	Somewhat Important	Important	Very Important	Fundamental
Roast Type/Flavour	Roast Type/Flavour Less Important	Roast Type/Flavour Somewhat Important	Roast Type/Flavour Important	Roast Type/Flavour Very Important	Roast Type/Flavour Fundamental
Price	Price Less Important	Price Somewhat Important	Price Important	Price Very Important	Price Fundamental
Sustainability	Sustainability Less Important	Sustainability Somewhat Important	Sustainability Important	Sustainability Very Important	Sustainability Fundamental
Espresso versatility	Espresso versatility Less Important	Espresso versatility Somewhat Important	Espresso versatility Important	Espresso versatility Very Important	Espresso versatility Fundamental
Strength	Strength Less Important	Strength Somewhat Important	Strength Important	Strength Very Important	Strength Fundamental

Question Title

* 12. How would you rank the following in respect of our own brand of Kokebi Coffee from most to least?

	Needs Improvement	Not Bad	Good	Very Good	Extremely Good
Packaging	Packaging Needs Improvement	Packaging Not Bad	Packaging Good	Packaging Very Good	Packaging Extremely Good
Variety of blends	Variety of blends Needs Improvement	Variety of blends Not Bad	Variety of blends Good	Variety of blends Very Good	Variety of blends Extremely Good
Sustainability	Sustainability Needs Improvement	Sustainability Not Bad	Sustainability Good	Sustainability Very Good	Sustainability Extremely Good
Flavour	Flavour Needs Improvement	Flavour Not Bad	Flavour Good	Flavour Very Good	Flavour Extremely Good
Price	Price Needs Improvement	Price Not Bad	Price Good	Price Very Good	Price Extremely Good

Comments (please specify)

Question Title

* 13. What roast of coffee is your favourite?

Light Roast

Medium Roast

Dark Roast

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* 14. What is your favourite brand of Tea?

Lipton

Twinings

Yorkshire Tea

Pukka

PG Tips

Tetley

Yogi

Birchall

Typhoo

Clipper

Teapigs

Other (please specify)

Logic Vending | Customer Experience

What are your thoughts on our products and service?

Question Title

* 1. Contact Information

Question Title

* 2. Which category best describes your business?

Question Title

* 3. How often do you buy or replenish your ingredients from Logic Vending?

Question Title

* 4. Which of our online store products are most valuable to you?

Question Title

* 5. Are there any products which we don't currently provide which you need? If not, please type 'No' in the box.

Question Title

* 6. Following on from the previous question, what category would the product(s) we don't supply be categorised?

Question Title

* 7. How would you rate the following service points provided by Logic Vending?

Question Title

* 8. Do you currently buy our Kokebi Coffee?

Question Title

* 9. Which of our Kokebi Coffee blends is your favourite?

Question Title

* 10. Why is that your preferred blend?

Question Title

* 11. How would you scale the following on importance when it comes to choosing coffee?

Question Title

* 12. How would you rank the following in respect of our own brand of Kokebi Coffee from most to least?

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* 13. What roast of coffee is your favourite?

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* 14. What is your favourite brand of Tea?

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* 15. Is there anything we could offer, which we currently don't provide, or do better at?

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* 16. If we could help solve your greatest business challenges in respect of your catering solution, what would that be?