Skip to content
Check Screen Reader Mode to make this survey compatible with screen readers.
Check Screen Reader Mode to make this survey compatible with screen readers.
mypension
ID
Customer Feedback Survey
*
1.
Please enter your Reference number or Security Code?
(Required.)
*
2.
How easy did you find locating and downloading the app?
(Required.)
Very Hard
1 star
Hard
2 stars
Moderate
3 stars
Easy
4 stars
Very Easy
5 stars
*
3.
Did you experience any issues throughout the downloading of the app?
(Required.)
No
Yes, please give a brief description
*
4.
How did mypensionID help you with the verification process? (Please tick all that apply.)
(Required.)
It saved me time from sending forms
It was easy to use
I felt the process was much more secure
Any additional comments?
*
5.
How easy did you find the verification process?
(Required.)
Very Hard
1 star
Hard
2 stars
Moderate
3 stars
Easy
4 stars
Very Easy
5 stars
If Very Hard or Hard, please can you add a comment so we can continue to improve?
*
6.
Did you have to ask anyone for help in using mypensionID?
(Required.)
No
Yes, please give a brief description
*
7.
Did you have to get in contact with the mypensionID Customer Support team?
(Required.)
Yes
No
*
8.
If yes, how useful did you find it?
(Required.)
Extremely useful
Very useful
Somewhat useful
Not so useful
Not at all useful
N/A
*
9.
Please tell us roughly how long the verification process took you to complete?
(Required.)
Less than 5 minutes
5 - 10 minutes
10 - 15 minutes
15 - 20 minutes
More than 20 minutes
Other (please specify)
*
10.
Overall, how would you rate mypensionID app?
(Required.)
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
Could you please provide a rationale for your rating?
*
11.
Do you have any other feedback that you would like to share with us? If so, please use the space below.
(Required.)
Current Progress,
0 of 11 answered
