Neonatal Family Experience Feedback Survey V4

Introduction/About you

This survey should take up to 30 minutes to complete and is aimed at parents/carers whose baby/babies, have experienced neonatal care in one of our neonatal units across the Thames Valley & Wessex neonatal network.

The survey has been written with neonatal parents who have experienced neonatal care and understand some of the journey you have been on. Firstly, we’d like to say, congratulations on the birth of your baby/babies!

Gaining feedback from parents and families about their experiences is vital to ensure our neonatal services are meeting parents needs and ensuring changes are in line with what parents say is important to them. It ensures parent’s voices remain at the heart of the network’s neonatal improvement work, helping us to continue to improve the experiences of families in the future.

This survey aims to understand the experience of neonatal parents, with questions across the following areas:

Antenatal care
Postnatal care
The neonatal care of your baby/babies
The family support you may have received
When you were leaving hospital with your baby/babies

Please answer only the questions that you feel able to and are applicable to your experience.

We recognise that some questions may be difficult to answer or may bring up difficult feelings. Please know that you can stop at any time, take a break, and return or stop the survey completely by clicking ‘end’ at any point. Whatever you decide, we will provide some details of where you can get support at the end of the survey, should you need this.

Please note that this survey is not a route to make an official complaint. Please contact your local hospital PALS service who will be able to support you directly with this.

By taking part in this survey, you are consenting to us using your responses to evaluate services in neonatal units across the Thames Valley & Wessex region. All your responses are anonymous.

We may present the findings (sometime using anonymous quotes), to neonatal units within our network and the wider NHS to help improve services. You will not be able to be identified from any of the data or quotes shared.

Thank you for your time and sharing your experiences.

Question Title

* Which of these best describes your relationship to the baby/babies?

Mother

Birthing parent

Father

Non-birthing parent

Grandparent

Carer

Family member

Other (please specify)

Question Title

* Please look up your postcode on this GB Postcode Deprivation Finder, and tell us in which number you live in?
(this will open a new tab so you won't lose this page, and will help us ensure we are hearing from families in all areas, without capturing your actual postcode)

Question Title

* Ethnic group or background - Please read the list below and tick the appropriate box (this is to help ensure we are hearing from parents from all backgrounds)

Other (please specify)

Question Title

* Would you consider yourself part of a minority group? e.g. LGBTQ+, hidden or visible disability, armed forces families, travelling community etc.

Yes

Prefer not to say

Please feel free to comment on your experiences.

Question Title

* Was your pregnancy a:

Single pregnancy

Twins pregnancy

Triplets pregnancy

Other

Question Title

* What hospital were you booked at for your antenatal appointments/scans?

Other (please specify)

Neonatal Family Experience Feedback Survey V4

Introduction/About you

Question Title

* Which of these best describes your relationship to the baby/babies?

Question Title

* Please look up your postcode on this GB Postcode Deprivation Finder, and tell us in which number you live in?
(this will open a new tab so you won't lose this page, and will help us ensure we are hearing from families in all areas, without capturing your actual postcode)

Question Title

* Ethnic group or background - Please read the list below and tick the appropriate box (this is to help ensure we are hearing from parents from all backgrounds)

Question Title

* Would you consider yourself part of a minority group? e.g. LGBTQ+, hidden or visible disability, armed forces families, travelling community etc.

Question Title

* Was your pregnancy a:

Question Title

* What hospital were you booked at for your antenatal appointments/scans?

Question Title

* What month and year was your baby/babies born? (mm/yyyy)

Question Title

* How many weeks gestation was your baby/babies when they were born?

Neonatal Family Experience Feedback Survey V4

Introduction/About you

Question Title

* Which of these best describes your relationship to the baby/babies?

Question Title

* Please look up your postcode on this GB Postcode Deprivation Finder, and tell us in which number you live in?(this will open a new tab so you won't lose this page, and will help us ensure we are hearing from families in all areas, without capturing your actual postcode)

Question Title

* Ethnic group or background - Please read the list below and tick the appropriate box (this is to help ensure we are hearing from parents from all backgrounds)

Question Title

* Would you consider yourself part of a minority group? e.g. LGBTQ+, hidden or visible disability, armed forces families, travelling community etc.

Question Title

* Was your pregnancy a:

Question Title

* What hospital were you booked at for your antenatal appointments/scans?

Question Title

* What month and year was your baby/babies born? (mm/yyyy)

Question Title

* How many weeks gestation was your baby/babies when they were born?

* Please look up your postcode on this GB Postcode Deprivation Finder, and tell us in which number you live in?
(this will open a new tab so you won't lose this page, and will help us ensure we are hearing from families in all areas, without capturing your actual postcode)