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Introduction/About you

This survey will take up to 20 minutes to complete and is aimed at parents or carers whose baby or babies have received neonatal care in one of the units across the Thames Valley & Wessex Neonatal Network.
It has been co-written with neonatal parents who understand what this journey can be like.
But first — congratulations on the birth of your baby or babies.

💬 Why your feedback matters
Hearing from parents and families is vital. Your experiences help ensure our services:
Truly meet families’ needs
Improve in ways that reflect what matters most to you
Keep parent voices at the centre of neonatal care across the region

This survey focuses on your experience during:
Antenatal care
Postnatal care
Your baby’s neonatal care
Any family support you received
The process of leaving hospital with your baby/babies

🛑 Answer only what feels right for you
You’re welcome to answer only the questions that feel relevant or comfortable.
If anything is difficult, you can:
Pause at any time
Exit the survey by clicking ‘end’
Return later, if you choose
Support contacts will be shared at the end if you feel you need them.

❗ Please note
This survey is not a way to raise a complaint.
If you have a concern, please contact your local hospital’s PALS (Patient Advice and Liaison Service) who will support you directly.

🔒 How your responses will be used
By taking part, you’re consenting for us to use your anonymous responses to help improve neonatal services across Thames Valley & Wessex.
No one will be able to identify you
Findings may be shared within the NHS and with neonatal units
Occasionally, we may use anonymous quotes to illustrate feedback

💛 Thank you
Thank you so much for your time and for sharing your experience. Your voice matters — and will help improve care for other families in the future.

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* Which of these best describes your relationship to the baby/babies?

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* Please look up your postcode on this GB Postcode Finder, and tell us in which number you live in?
(this will open a new tab so you won't lose this page, and will help us ensure we are hearing from families in all areas, without capturing your actual postcode)

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* Ethnic group or background - Please read the list below and tick the appropriate box (this is to help ensure we are hearing from parents from all backgrounds)

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* Would you consider yourself part of a minority group? e.g. LGBTQ+, hidden or visible disability, armed forces families, travelling community etc.

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* Was your pregnancy a:

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* What hospital were you booked at for your antenatal appointments/scans?

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* What month and year was your baby/babies born? (mm/yyyy)

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* How many weeks gestation was your baby/babies when they were born?