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Cancelling your membership
Cancellation request form
We are sorry to hear you are thinking of cancelling your membership. Please complete the below form. You will receive a confirmation when your request to cancel has been processed.
*
1.
Please provide the members full name.
(Required.)
Name
2.
Membership Number (if applicable)
#:
*
3.
When do you want to cancel your membership from?
(Required.)
Date:
4.
When did your membership/contract start?
Date:
*
5.
What is your age?
(Required.)
0-8
9-15
16-18
19-24
25-34
35-44
45-54
55-59
60+
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6.
Which of our facilities do you use?
(Required.)
Fitness Suite
Swimming Pool(s)
Sports
Sauna and/or steam rooms
Fitness Classes
Children's Holiday Club
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7.
Why would you like to cancel your membership?
(Required.)
Programmed activities did not suit my needs
The equipment wasn't good enough
I didn't like the changing rooms
I didn't find the staff helpful or friendly
Facilities are too busy
I haven't achieved my goals
I've joined another gym
I have no time
Work commitments
I'm not motivated anymore
I didn't enjoy attending the centre
I can't afford it
Medical reasons
Other
Other (please specify)
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8.
Did you receive an initial induction?
(Required.)
Yes
No
I can't remember!
N/A - I'm a swimming member
*
9.
Did you receive a program from one of our instructors?
(Required.)
Yes
No
I can't remember!
N/A - I'm a swimming member
*
10.
How often did you use the facilities at the beginning?
(Required.)
Less than 1 per week
1-2 times per week
3-4 times per week
5-6 times per week
7 times per week
*
11.
How often did you use the facilities after 3 months?
(Required.)
Less than 1 per week
1-2 times per week
3-4 times per week
5-6 times per week
7 times per week
*
12.
How often did the fitness staff speak to you?
(Required.)
Every visit
Occasionally
Rarely
Never
N/A - I'm a swimming member
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13.
Please provide up to date contact details to enable us to process your cancellation.
(Required.)
Address
*
Address 2
City/Town
*
ZIP/Postal Code
*
Email Address
*
Phone Number
*
14.
Please include any additional comments or feedback you may have here.
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