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Retail - Customer Feedback Template
1.
How often does this store have what you want in stock?
Extremely often
Very often
Moderately often
Slightly often
Not at all often
2.
Compared to similar stores, how fair are this store's prices?
Extremely fair
Very fair
Moderately fair
Slightly fair
Not at all fair
3.
Compared to similar stores, how broad is the selection available at this store?
Extremely broad
Very broad
Moderately broad
Slightly broad
Not at all broad
4.
How often do you use this store's coupons?
Extremely often
Very often
Moderately often
Slightly often
Not at all often
5.
How much do you typically save using this store's coupons?
A great deal
A lot
A moderate amount
A little
None at all
6.
How helpful are the employees at this store?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
7.
How friendly are the employees at this store?
Extremely friendly
Very friendly
Moderately friendly
Slightly friendly
Not at all friendly
8.
How clean is this store?
Extremely clean
Very clean
Moderately clean
Slightly clean
Not at all clean
9.
How easy is it to find parking at this store?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
10.
How fair is this store's return policy?
Extremely fair
Very fair
Moderately fair
Slightly fair
Not at all fair
11.
How effective is this store at resolving customer concerns?
Extremely effective
Very effective
Moderately effective
Slightly effective
Not at all effective
12.
Overall, are you satisfied with this store, neither satisfied nor dissatisfied it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
13.
How likely are you to recommend this store to others?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
Current Progress,
0 of 13 answered