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Using technology to support and care for residents - March 2023

A quick introduction

As housing, social care and health care become more integrated Tunstall Healthcare would like to understand the potential changes in the care being delivered to your residents, and the technologies required by you for their future alarm monitoring and response needs.
Firstly, we need to ask for your permission.
1.The information you submit in this survey is anonymous unless you OPTIONALLY provide us with your name and contact details (which is subject to compliance with GDPR).(Required.)
We'd like to know a little about you and your organisation which we'll use to place your answers in context.
2.What area of housing do you work in?
3.What is your job role? 
4.Approximately how many properties does your organisation manage?
5.Can you estimate how many people your organisation houses?
6.What is the typical profile of your residents?
A couple of questions to understand your residents changing care needs.

Current governmental policies will attempt to keep more residents in their homes for longer by integrating health, social and care services.  Do you think your organisation will need to provide more or less support for your residents over the coming years?
7.Can you estimate what percentage of your residents need support today?
Less than 20%
20 - 40%
40 - 60%
60 - 80%
80 - 100%
Fully independent.
No active intervention, monitoring or care required.
Mostly independent.
Some managed social interaction & well-being services. Access to an alarm and communication only when needed.
Regular care needs.
Access to an alarm and response service. Provision of services to monitor their safety and security.
Require care and the provision of some social interaction services.  
Enhanced care needs. 
Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions.
24/7 Enhanced care & clinical needs.
Comprehensive care and clinical support.
8.Can you estimate what percentage of your residents will need support in 3-5 years time (%)
Less than 20%
20 - 40%
40 - 60%
60 - 80%
80 - 100%
Fully independent.
No active intervention, monitoring or care required.
Mostly independent.
Some managed social interaction & well-being services. Access to an alarm and communication only when needed.
Regular care needs.
Access to an alarm and response service. Provision of services to monitor their safety and security.
Require planned or commissioned care and the provision of some social interaction services. 
Enhanced care needs.
Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions.
24/7 Enhanced care & clinical needs.
Comprehensive care and clinical support.
Understanding the balance between delivering safe and effective services and constrained resources

Alarms, staff call and response systems provide an essential element to support residents. We would like to understand how you use these technologies to balance the needs of your residents with the pressures of delivering services within constrained resources.
9.What is important to you in the choice and installation of alarm and monitoring response system?
Important
A consideration
Neutral
Not important
Influenced by your alarm response provider
Completely ‘wireless’
Completely ‘digital’ (IP) solution
Recommended by colleagues and trusted industry professionals
Multiple suppliers - providing all resident alarm, monitoring centre, access & fire control systems
Uses existing (or planned) building network (ethernet)
Complies with the quality standards for social alarms
No up-front system cost (lease finance contract)
Minimal disruption to residents and staff during installation
Up-front cost (traditional capital purchase)
Retrofittable on to existing wiring
Single supplier - providing all resident alarm, monitoring centre, access & fire control systems
Reliable with long working life
A ‘like for like’ swap with the existing system
Digitisation brings the opportunity to integrate a range of previously separate services into a single environment.  The next question looks at your attitude to integrating your alarm and response systems with your organisation's existing systems and processes.
10.What is important to you when integrating your alarm, monitoring and response with your existing systems?
Important
A consideration
Neutral
Not important
Integrates with existing care systems
Designed to be ‘future-proof’ and uses common industry standards
Integrates with existing door and access control systems
Integrates with existing fire systems
Integrates with existing building control & environmental systems
Has more communications features than existing system
Simple for your team to configure and manage
Has more care features than existing system
Connects easily to your alarm response provider
Simple for staff to use and manage
Has easy monitoring and control systems for staff
Over the coming years, your residents' needs may change based on their attitudes and exposure to technology.  In the next question we are attempting to understand some areas that may influence your choice of technologies and services that may impact on your residents' care and well-being.
11.Please rank what is most important to you in delivering digitised resident services?
Important
A consideration
Neutral
Not important
Touchscreen interaction for residents
Trusted brands and suppliers
Easy to configure for group residents needs
Pro-active care and support data on residents for safety and well-being
Ability to add new ‘app’ type services (housing, health and social care etc) for residents
Flexibility to easily add and remove devices (such as care sensors etc) when needed
Pro-active property related data for residents on energy use and building performance
Residents to have a choice in what services they use
Compatibility with healthcare systems and equipment
Encourages and enables social inclusion
Peace of mind for family and friends
Provides internet connectivity (to the residents’ accommodation)
Physical buttons for interaction for residents
Easy to configure for each individual residents’ needs
Alarm Receiving Centres (ARC) and the services they offer to you are an integral part of the care offered to many residents.  This question tries to understand your attitudes to the integration of ARC systems and staff into your environment.
12.Please rank what is most important to you in your alarm and monitoring response service?
Important
A consideration
Neutral
Not important
Caring attitude of responder service
Increases safety & security for residents
Pay less for acceptable basic level of service
Simple to use for residents
Provides flexibility to support individual care services to residents
Dashboards & activity reports
Trusted onsite service and support
Trusted alarm response provider
Provides mobile (out of property) alarm and response services
Pay a little more for better quality and more personalised service
That's it!  Thank you.

We very much appreciate you taking the time to complete this questionnaire. 
If you have any comments or points that you think we may have missed we would like to invite you to get in touch with us here at Tunstall Healthcare.
13.OPTIONAL:  Please leave your contact details if you would like to share more of your experience of staff call and resident alarm and monitoring systems with us here at Tunstall Healthcare.
14.Do you have anything else you'd like to tell us?
15.I agree to being contacted by Tunstall Healthcare about my answers to this survey