What is aggressive or abusive customer behaviour?

Aggressive or abusive customer behaviour includes but is not limited to behaviour that:
* is violent or makes threats of physical violence
* is abusive
* is threatening
* uses offensive or insulting language
* uses aggressive or threatening behaviour or language
* uses racist, sexist or homophobic language or any other discriminatory language related to a diversity/protected characteristic
* includes any other form of discrimination
* includes the leaving of threatening or aggressive voicemails
* includes posting aggressive or abusive comments or posts on a staff member’s professional social media profile or posts on their own social media naming an employee