- Map response data to customer records
- Capture more focused feedback by sending surveys using segmented customer lists
- Capture and view the voice of your customers in Zendesk
Automatically Send a Survey to a Customer List
Identify the people you’d like to reach using a Customer list. Create or copy a survey to send to them, or take advantage of one of our expert-built SurveyMonkey templates. Use a customizable email message to garner more interest in your survey.
Use this integration to capture feedback for a variety of use cases including NPS, Customer Satisfaction, Product Launch feedback, and much more.
Easy tracking - Map fields back to Zendesk fields (Admins only)
Save and share the data you’d like to highlight on the customer record, through Zendesk.
How to Install
- Connect SurveyMonkey to Zendesk.
- Which Customer list you’d like to send survey to.
- Pick from a template or choose an existing survey.
- Map survey fields back to Zendesk.
- Review your email message, and send.
Note: This app requires the Customer List feature enabled on your Zendesk Support account and may be a paid add-on with Zendesk.
SurveyMonkey Plan Requirements
Any Paid Plan
Additional Resources
Our Help Center contains additional information on the Zendesk integration. See more here.
