63% das pessoas consideram o histórico de privacidade e segurança da empresa antes de usar seus produtos e serviços.
Versions:
LAST UPDATED: November 1, 2023
Effective as of August 1, 2023, Momentive Inc. became SurveyMonkey Inc. and Momentive Europe UC became SurveyMonkey Europe UC. Effective as of July 10, 2023, Momentive Brasil Internet Eireli became SurveyMonkey Brasil Internet Ltda.
This Privacy Notice applies to all the products, services, websites and apps offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates (collectively “SurveyMonkey”), except where otherwise noted. The services include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and GetFeedback Digital. We refer to those products, services, websites, and apps collectively as the “services” in this notice. Unless otherwise noted in your contract, our services are provided by SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by SurveyMonkey Europe UC everywhere else.
US residents: Please visit our Region Specific Privacy Notice for more information on our privacy practices specific to individual states.
This Privacy Notice does not apply to personal information we collect from our employees or job applicants in their capacity as employees or candidates. Employees and candidates should refer to our Employee Privacy Notice or Candidate Privacy Notice, respectively.
Quick Links
This Notice consists of the following sections:
References in this Privacy Notice to data, personal information, or information, are all references to Personal Data. Personal Data means information relating to a living individual (a "Data Subject") who is, or can be, reasonably identified from the information, either alone or in conjunction with other information.
We group consumers or businesses into the following categories:
Account Information
We process Personal Data about you as a Creator where:
Consent
We rely on your consent to process the following data elements:
Contract
We collect and use the following data elements on the basis that we have to use this information in order to fulfill our contract with you:
Legitimate interests
We process your personal information in the following categories of data for legitimate interests pursued by us. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used.
Legal Obligation.
To respond to legal requests, we may need to use and disclose information we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
We may also use usage data, event data, and aggregated or (where possible) de-identified survey questions and responses:
We process Personal Data about you as a Respondent where:
Contract
Legitimate Interest
We process your personal information in the following categories of data for legitimate interests pursued by us. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used.
Legal Obligation
We process Personal Data about you as a Visitor where:
In some cases, as a former website visitor, we may not have any personal information about you (for example if you have not interacted with our site or have cleared your cookies).
Consent
When you have consented, we collect and use the following information about you:
Contract
Legitimate Interest
We also carry out the following processing for legitimate business interests pursued by us. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used.
Legal obligation.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.
Information we share
We do not share your information or data with third parties outside SurveyMonkey except in the following limited circumstances:
We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practices in privacy and security standards and we regularly review these standards and practices. You can find more information in our Subprocessor Statement.
If you are a Creator, we generally do not delete the data in your account as long as your account is active – you are responsible for and control the time periods for which you retain this data. You can read about this here for account use. Here are some exceptions:
We also encourage Creators to actively review their data retention practices in their account and take care to retain data only as long as is strictly necessary.
We also describe the expiry periods for cookies on our websites in our Cookies Notice.
We and our partners use cookies and similar technologies on our websites. For more information see our Cookies Notice. For information about cookies used in our surveys please see Cookies used on Survey Pages. If you are a customer of SurveyMonkey and separately use cookies or similar technologies in conjunction with any of our products and services, then you yourself will be responsible for complying with any laws related to the use of those technologies and this Privacy Notice is not applicable to that use by you.
You can also choose to remove or disable cookies via your browser settings and, depending on your geographic location you can withdraw consent to non-essential cookies using the in-product cookie preferences tool.
You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings. See our Help Center article on how to do this here.
Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 16 (or under a higher age as provided in certain countries or territories). SurveyMonkey does not knowingly collect Personal Data from Minors or allow them to register. If it comes to our attention that we have collected Personal Data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.
Your information and data may be processed in and transferred or disclosed in the United States and countries in which our affiliates are located and in which our service providers are located or have servers. You can view a list of these locations in our EU Data Transfer Statement. We ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into the appropriate back-to-back agreements with standard contractual clauses or other transfer mechanisms as approved by the European Commission or relevant data protection authority.
We have also provided a help article which answers some additional questions about data transfers to the US.
EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles.
SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data Privacy Framework, the UK Extension and the Swiss-U.S. DPF Principles. SurveyMonkey is committed to subjecting all personal information received from the European Union (EU) member countries, the United Kingdom, and Switzerland to the Framework’s applicable Principles. To learn more about the DPF, see https://www.dataprivacyframework.gov/s.
SurveyMonkey also complies with the onward transfer liability provisions of the DPF.
When SurveyMonkey receives personal information under the DPF and then transfers it to a third-party service provider acting as agent on SurveyMonkey's behalf, SurveyMonkey has certain liability under the DPF if both (i) the agent processes the information in a manner inconsistent with the DPF and (ii) SurveyMonkey is responsible for the event giving rise to the damage. In certain situations, SurveyMonkey may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
With respect to Personal Data received or transferred pursuant to the DPF, SurveyMonkey is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. Please contact SurveyMonkey as described in Section 11 below if you have any concerns or complaints of any nature. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution.
Under certain conditions, more fully described on the DPF website https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
If you have provided survey responses, filled out a form, submitted an application, or provided website feedback to a Creator using SurveyMonkey services, that Creator is the controller of your data, and SurveyMonkey is the processor of that data.
For SurveyMonkey Enterprise account holders, your organization’s primary administrator controls some basic account level information which you input when setting up your account like name, email address and profile photo.
If you have provided survey responses, filled out a form, submitted an application, or provided website feedback directly to SurveyMonkey, then SurveyMonkey is the controller and our use of that data is described in our SurveyMonkey Research Privacy Notice.
If you are a Creator and have received more responses than your plan allows (“overage data”), SurveyMonkey is the controller over the overage data until you change your plan type, or the overage data is deleted in accordance with section 12.4 of our Terms of Use or per the terms of your negotiated contract.
SurveyMonkey is a controller for the account-level data provided by its Creators and panelists from Contribute and Rewards.
You may wish to exercise a right to obtain information about yourself or to correct, update or delete that information. For more information about these rights you can read about it here. Some of these rights may be subject to some exceptions or limitations in local law. Please note your rights and choices vary depending upon your location. We will take reasonable steps to verify your identity and we will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request) subject to the below for specific categories of person.
Apply Applicants
For SurveyMonkey Apply users please see information on how to exercise your rights here.
Where you hold an account with any SurveyMonkey service, you are entitled to a copy of all Personal Data which we hold in relation to you. You also may be entitled to request that we restrict how we use your data or object to some aspect of our treatment of your data. You can access a lot of your data in your own account when you log in. If you want to exercise your rights, please contact us here.
Depending on your plan type, SurveyMonkey also enables you to export your own response data from our system in a variety of formats so that you can back it up or use it with other applications. Alternatively, for assistance in exporting you can contact us.
Where you have responded to a survey, form, questionnaire or application sent to you by a Creator using a SurveyMonkey service, you will need to reach out directly to that individual or organization to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of the information which you provided to them in your responses. SurveyMonkey does not control your response data and, accordingly, is not in a position to directly handle these requests in relation to that data. If you are having difficulties finding this Creator or if you have any other questions after reading this Privacy Notice, you can contact us through our support team and we will try our best to help you.
If you have created a Rewards or Contribute account with us, you can request a copy of your Personal Data, delete your Personal Data, or correct it.
Where you have visited our website and you want to exercise any of the above rights please contact our support team here. Alternatively, if your request is for the right to be forgotten as it relates only to our use of cookies you can achieve this by clearing the cookies in your browser settings. See our Help Center article describing how to do this here.
If you are a third party organization acting on behalf of a data subject (or class of data subjects) to exercise data subject rights, we do work with you. In this case:
Please do not share other forms of personal identification for data subjects with us when submitting requests.
Other rights and choices
Except as explicitly provided herein, please use the following contact information for privacy inquiries
SurveyMonkey Inc.
1 Curiosity Way
San Mateo, California 94403
United States
Or contact us here.
SurveyMonkey Europe UC
2 Shelbourne Buildings,
Second Floor,
Shelbourne Rd
Ballsbridge,
Dublin 4,
Ireland
Or contact us here.
Data Protection Officer: SurveyMonkey's Data Protection Officer is registered with the Irish Data Protection Commission. Contact our DPO at dpo@surveymonkey.com.
Note that our contact form is the best way to make a rights request with us.
Complaints
If you are a resident in the European Union and you are dissatisfied with how we have managed a complaint you have submitted to us, you are entitled to contact your local data protection supervisory authority. As SurveyMonkey Europe UC operates its business in Ireland, it operates under the remit of the Irish Office of the Data Protection Commissioner (see: IDPC Website).
We can make changes to the Privacy Basics and this Privacy Notice from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.
ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE SPECIFIC INFORMATION: