Have your Say

This survey should take less than 5 minutes to complete

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* 1. Details

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* 2. How many Pact family days have you attended before today? - tick the box that applies

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* 3. How did you find out about the service?

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* 4. How would you rate the overall friendliness of the Pact workers? Select the most appropriate option

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* 5. How satisfied were you with any activities offered? Select the most appropriate option

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* 6. How satisfied were you with the area/setting of the family day? Select the most appropriate option

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* 7. How satisfied were you with the family day overall? Select the most appropriate option

Section 2: Our Family Forum

We’re holding a Family Forum in this prison. A group of family members meet regularly with a prison governor to
discuss what more can be done to improve services.

Do you have any issues you would like to be raised? Let us know by answering the next few questions.

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* 8. What is an issue you face as someone supporting a loved-one in prison?

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* 9. What do you think is the solution to the issue you face?

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* 10. As someone who supports a person in prison what do you think works well?

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* 11. Is there anything else you would like us to know about your experience of supporting a loved-one in prison?

To find out more about our family forum or to get involved, please speak to someone from the Pact team.
Section 3: About you - It is important to us that we understand the diversity of people who use our services so that we can best meet the needs of every visitor. You don’t have to complete this section if you don’t want to.

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* 12. Please select the ethnicity category that best describes you

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* 13. Please select your gender

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* 14. Please select your religion/belief

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* 15. Do your consider yourself to have a disability?

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* 16. How much do you feel your cultural and religious needs have been recognised and considered by our services?  

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* 17. It would be helpful for us if you gave examples of what we did well, or what we could do better, to meet your needs in terms of your and your family’s protected characteristics (age, ability, religion, ethnicity, gender etc.) 

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* 18. Did you have any concerns and/or difficulties with accessing our service?

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* 19. If yes it would be helpful for us to understand this better. Please use this box to give any details 
 

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* 20. Please select your age group

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* 21. Please select the sexual orientation that best describes you

Thank you for taking the time to complete this survey. As a service user, your voice matters to us the most. We will do our best to use your feedback to make improvements that matter to you.

Have you completed our other surveys?
You can give your feedback on our services at any time at www.prisonadvice.org.uk/feedback.

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