This survey should take less than 5 minutes to complete. All responses will be treated anonymously, and your responses will only be used to understand and improve our services.
This survey is related to the visitor centre operated by Pact, and not on any other aspect of visiting or the service offered by the prison.

Question Title

* 1. Prison Visited

Question Title

* 2. Overall, how satisfied are you with the service provided by the Pact visitor centre? Select the most appropriate option

Question Title

* 3. Please explain why you have given the answer above

Question Title

* 4. If you could change one thing about the visitor centre, what would you change?

Question Title

* 5. How family friendly do you find the visitor centre? Select the most appropriate option

Question Title

* 6. Please explain why you have given the answer above

Question Title

* 7. Do you feel that having the visitors centre available before and after your visit made a difference to your visit?  Please select the most accurate statement from the list below

Question Title

* 8. Please explain why you have given the answer above

Question Title

* 9. Please pick 3 words that best describe your experience of the visit centre

Question Title

* 10. Please explain why you have given the answer above

Question Title

* 11. Is there anything else you would like us to know?

Section 2: Our Family forum

We’re holding a Family Forum in this prison. A group of family members meet regularly with a prison governor to
discuss what more can be done to improve services.

Do you have any issues you would like to be raised? Let us know by answering the next few questions.

Question Title

* 12. What is an issue you face as someone supporting a loved-one in prison?

Question Title

* 13. What do you think is the solution to the issue you face?

Question Title

* 14. As someone who supports a person in prison what do you think works well?

Question Title

* 15. Is there anything else you would like us to know about your experience of supporting a loved-one in prison?

To find out more about our Family Forum or to get involved, please speak to someone from the Pact team.
Section 3: About you - It is important to us that we understand the diversity of people who use our services so that we can best meet the needs of every visitor. You don’t have to complete this section if you don’t want to.

Question Title

* 16. Please select the option that best describes your ethnicity 

Question Title

* 17. Please select the option that best describes your gender

Question Title

* 18. Please select the option that describes your religion/belief

Question Title

* 19. Do you consider yourself to have a disability?

Question Title

* 20. How much do you feel your cultural and religious needs have been recognised and considered by our services?

Question Title

* 21. It would be really helpful for us if you gave examples of what we did well, or what we could do
better, to meet your needs in terms of your and your family’s protected characteristics
(age, ability, religion, ethnicity, gender etc.)

Question Title

* 22. Did you have any concerns and/or difficulties with accessing our service? This might include disabled facilities, accessible language/information, etc

Question Title

* 23. Please select your age group:

Question Title

* 24. Please select the sexual orientation that you feel best represents you:

Thank you for taking the time to complete this survey. As a service user, your voice matters to us the most. We will do our best to use your feedback to make improvements that matter to you.

Have you completed our other surveys?
You can give your feedback on our services at any time at www.prisonadvice.org.uk/feedback.

T