This survey should take less than 5 minutes to complete. All responses will be treated anonymously, and your responses will only be used to understand and improve our services.
 
This survey is related to the service provided by Pact, and not on any other aspect of visiting or the service offered by the prison.

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* 1. Prison visited

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* 2. Overall, how satisfied are you with the food and drink in the visits hall? Please select the most appropriate option

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* 3. Please explain why you have given the above answer

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* 4. Do you think the provision of refreshments was good/suitable for the person you visited? What do you think could be improved?

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* 5. From the list below, please tell us what was most important to you during your visits here. Please select only two boxes

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* 6. Is there anything not listed above that was important to you ?

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* 7. How long did you have to queue before being served? Please select the most appropriate option

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* 8. What does a good refreshment service look like to you? Please pick three words from below

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* 9. Please explain why you have given the above answer

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* 10. Any other comments / suggestions 

Section 2: Our Family Forum

We’re holding a family Forum in this prison. A group of family members meet regularly with a prison governor to
discuss what more can be done to improve services.

Do you have any issues you would like to be raised? Let us know by completing this form.

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* 11. What is an issue you face as someone supporting a loved-one in prison?

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* 12. What do you think is the solution to the issue you face?

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* 13. As someone who supports a person in prison what do you think works well?

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* 14. Is there anything else you would like us to know about your experience of supporting a loved-one in prison?

To find out more about our Family Forum or to get involved, please speak to someone from the Pact team.
Section 3: About You - It is important to us that we understand the diversity of
people who use our services so that we can best meet the
needs of every visitor. You don’t have to complete this
section if you don’t want to.

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* 15. Please select the option that best describes your ethnicity

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* 16. Please select the option that best describes your gender

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* 17. Please select the option that describes your religion / belief

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* 18. Do you consider yourself to have a disability

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* 19. How much do you feel your cultural and religious needs have been recognised and considered by our services?

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* 20. It would be really helpful for us if you gave examples of what we did well, or what we could do
better, to meet your needs in terms of your and your family’s protected characteristics
(age, ability, religion, ethnicity, gender etc.)

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* 21. Did you have any concerns and/or difficulties with accessing our service?

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* 22. Please select your age range: 

Please select the most appropriate option

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* 23. Please select the sexual orientation category that you feel best represents you:

Thank you for taking the time to complete this survey. As a service user, your voice matters. We will do our best to use your feedback to make improvements that matter to you.

Have you completed our other surveys?
You can give feedback at any time at www.prisonadvice.org.uk/feedback or by email at feedback@prisonadvice.org.uk.

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