Move at the speed of today’s customers
Gain deep market knowledge, build customer loyalty and create winning products faster with SurveyMonkey.
Leading retail brands rely on SurveyMonkey for breakthrough insights
Get real-time consumer insights to make better decisions
Tap into our global panel of 175M+ respondents to get timely insights from your target market. Uncover consumer shopping trends to inform your messaging, merchandising and pricing strategy.
Scale your CX programme
Listen to customers in the right channels to create better experiences. Boost loyalty by understanding their buying experiences and brand interactions. Get started quickly with benchmarkable templates for Net Promoter® Score, customer satisfaction and more.
Prioritise your best product ideas
Quickly identify your best concepts so you can invest in products that will succeed in the market. Built-in research expertise and in-platform statistical analysis features help retailers get fast, reliable insights.
Drive customer loyalty and boost your brand
Fashion and apparel
Anticipate consumer demand by learning the purchase habits, behaviours and preferences of your target audience.
Health and wellness
Spot the underlying drivers of market shifts by understanding buyer preferences over time.
Beauty and personal care
Uncover your top buyer segments and develop focused marketing strategies using customer and market insights.
“It’s critical we have an up-to-date understanding of our public perception at all times. SurveyMonkey empowers our teams to get the business-driving insights we need to make informed decisions quickly.”
Jen Jammalamadaka, Associate Director of Global Brand Marketing at Allbirds
Get started with some of our popular templates or create your own
Brand awareness survey
Product feedback survey
Customer satisfaction survey
Purchase experience survey
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Need an enterprise-grade solution?
SurveyMonkey Enterprise provides additional features, such as IT administration, SSO, user controls and permissions, HIPAA compliance and more.
Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.