Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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LAST UPDATED: February 15, 2024

This page describes our International Data Center offerings, which allow customers to choose the storage location of specified types of data.

Apply and SurveyMonkey customers may opt to store certain types of data in our Canadian Data Center, and SurveyMonkey and GetFeedback customers may opt to store certain types of data in our European Union Data Center, as specified below and in your SurveyMonkey contract.

Customers making use of the international data center should be aware that data may be accessed from outside of the data center's geographic location in order to implement, maintain, repair, troubleshoot, or upgrade the services. For example, the tools we use to detect abuse of our services through spamming or phishing are located in the U.S. We also provide customer support and billing support from personnel located in our U.S., Canadian, European, and Australian offices, and our personnel may access your account to provide you with assistance if you contact our support teams (and have not opted-out of customer support) and to communicate with the Primary Admin of an account regarding general account administration (for example, notifications related to outages, overages, or operational changes). Additionally, if you choose to connect third party apps to your account, those third parties may transfer personal data outside of SurveyMonkey's specified data storage region in order to provide their services to you. Before connecting third party apps, you are responsible for ensuring the app’s data practices meet your data residency requirements.

To check which data center your account is hosted within you can:
1. Log into your account and navigate to the ‘My Account’ page; or
2. Check the URL when you log into your account. For example, SurveyMonkey customers leveraging the European Data Center will see their account domain begin with https://eu.surveymonkey.com; or
3. Contact your Customer Success Manager.

Apply customers who opened accounts with us prior to 2017, SurveyMonkey customers who opened accounts with us prior to 2019, and Getfeedback Direct customers who opened accounts with us prior to 2023 are not able to store the questions and responses to their surveys in Canada or the European Union, and we are unable to migrate their pre-existing survey questions and responses to the Canadian or European Union Data Centers.

For customers making use of the European Data Center, account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata are stored in our European Data Center's cloud storage. For SurveyMonkey users, only your survey questions and responses from your survey takers will be stored in our cloud storage solutions in the European Data Center.

Other data about your accounts (including personal data about account holders) such as User IDs, billing contact information, usernames and non-personal information about the account (e.g. number of seats, package IDs, account feature information and activities in the account, survey deploy status, question type, and questions) will also be stored in the United States to enable us to produce reports, undertake analytics, contact you, and facilitate customer account management. For further information about how personal data is processed in the US and Europe you can read our Privacy Notice.

Additionally, de-identified response data may be transferred to the United States for the purposes of facilitating product enhancement and improvement as well as for bug fixing and service monitoring. 

By default, all Apply customers leverage our Canadian Data Center, with the exception of Apply customers based in the United States opening accounts after June 15, 2023, who will default to storage in our US Data Center. If you are a new Apply customer and would like to elect to store your data in a different location, please speak to your Account Executive.

For SurveyMonkey and Apply customers making use of our Canadian Data Center, your survey/application questions and responses will be stored in our cloud storage solutions in the Canadian Data Center. All other account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata will continue to be stored in the United States.

Additionally, de-identified response data may be transferred to the United States for the purposes of facilitating product enhancement and improvement as well as for bug fixing and service monitoring.

We leverage the Amazon Web Services platform and its multiple Availability Zones within the various regions. This means that we replicate customer data across multiple availability zones, but keep your data within the AWS regions in which our Data Centers reside. This approach allows us to maintain business continuity and comply with our rigorous disaster recovery plan.