Customer experience survey
Does your product/service meet customers’ needs? Is your team responsive to customers when they have questions?
Understand your performance on both of these questions, and more, with our customer experience survey.
You’ll also learn how the answers vary according to how long customers have worked with you, allowing you to gain a better understanding of your customers and personalise their experiences.
Send this survey every three to six months so you can track your performance and pinpoint the specific areas to focus on at the right time.
Finally, you can make our customer experience survey your own by editing/adding questions that are specific to your company.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.