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Customer Experience Survey Template

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Does your product/service meet customers’ needs? Is your team responsive to customers when they have questions?

Understand your performance on both of these questions, and more, with our customer experience survey.

You’ll also learn how the answers vary according to how long customers have worked with you, allowing you to gain a better understanding of your customers and personalise their experiences.

Send this survey every three to six months so you can track your performance and pinpoint the specific areas to focus on at the right time.

Finally, you can make our customer experience survey your own by editing/adding questions that are specific to your company.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

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Read about our customers, explore webinars and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news or check out our research.

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Access tutorials on how features work, learn more about billing and contact Customer Support.