Support request form
Support is one of the most important functions of any organisation, helping companies create positive customer and employee experiences by quickly resolving their problems. Choose our support request form template to make it easier for your support team to capture, manage and respond to issues effectively.
The form captures all necessary details about the issue, helping your support team understand and resolve the problem quickly. Customers or employees can easily share their contact information and describe the issue they are having.
Choose from a variety of flexible form fields, like an optional file upload, so that users can share screenshots of the issue for faster troubleshooting. You can easily customise the form to match your support process and branding using SurveyMonkey’s intuitive drag-and-drop builder.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.
Discover more resources
Toolkits Directory
Discover our toolkits, designed to help you leverage feedback in your role or industry.
Key takeaways from the British Social Attitudes Survey in 2024
Explore how to use British Social Attitudes Survey data to inform your approach to market research, customer experience, healthcare and brand voice.
What are social mobility questions and why to include them on an employment form
Learn about social mobility questions, why they’re recommended, how to analyse them and why they’re an important part of DEI employment initiatives.
The power of surveys to perform skills gap analysis
Learn how to conduct a skills gap analysis using surveys to identify workforce skill gaps, implement targeted training and drive targeted growth.