Get tools to help you build products that drive impact

See how product managers use market, customer and product insights to build products with strong product-market fit.

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Product managers have a challenging job. They need to build products that deliver value to their users, while achieving product-market fit that drives business impact. Use this Product Manager Toolkit to learn how you can identify user needs and market opportunities, and use product feedback to power business success. We’ll help you answer these questions:

How do I build successful products?

  • How do I achieve product-market fit?
  • Will my product resonate with our target buyers?
  • How do I build a product with high customer satisfaction?
  • How do I maximise product revenue?

How do I identify market and user opportunities?

  • What is the ideal customer profile we are building for?
  • What are our buyers’ top challenges and how do we solve them?
  • How do I prioritise opportunities to address?

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Get actionable feedback on your product or service before it goes to market.

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Assess market opportunities for new products or geographic expansion.

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Identify what’s driving your Net Promoter Score ® (NPS), strengths and weaknesses.

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Get early product feedback and validation from your target market.

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Learn how to price and market your product using customer feedback.

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Understand your target market and competitive landscape.

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SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.

Features to help you accomplish goals

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Business requirements are constantly changing. Our features can help you pivot when you need to.

Integrations that make work easier

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Integrate your survey data with the apps you use every day.

Or, find new ways to reach your customers, employees and peers.

Our most popular integrations are:

  • Capture in-the-moment feedback during user interviews directly from Zoom
  • Get a holistic view of your data inside Microsoft Power BI and Tableau
  • Provide centralised and updated access to feedback data with Google Drive

Support for when you need it

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Get the support that your team needs to launch feedback programmes with ease.

Here’s how SurveyMonkey can help:

  • We have an amazing support team - filled with product experts who help you leverage the right features to get the results you’re looking for
  • Support the way you want it - with phone, email and live chat options for getting in touch
  • Tutorials and video demos - available within our robust Help Centre for those who want to explore on their own
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Here are some common mistakes and best practices for how to avoid them.

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Looking for ways to better understand your buyers? Here are some things to avoid:

Try not to ask leading questions. You want to make sure you’re collecting unbiased insights into how people really think. Similarly, don’t just rely on loyal customers for feedback. Go broader and reach a representative sample of your target buyer.

Instead, aim for clarity and choose clearly defined and well-understood terms so that you get unbiased responses.

Don’t think of surveys as just a one-off thing. Collect continuous feedback so you can measure progress and stay ahead of any changes in the market.

Hear about the challenges our customers are facing

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Want to know what product marketing experts suggest? Check out these tips:

Combat internal assumptions or biases by sharing your knowledge consistently across your organisation. By bringing visibility into what prospects are saying, you can rally your partners for greater impact.

Not every user’s opinion is equally important. Survey the right audience based on specific business objectives to give you the most relevant insights.

If your industry is rapidly changing, understanding longitudinal trends in buyer behaviour will keep your messaging competitive and relevant.

Get more survey tips

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Ultimate Guides

Get a step-by-step playbook for testing product concepts, names and more.

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Success Stories

Audio Network uses data to uncover the “why” behind customer purchases.

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Adding feedback into your business processes means better decisions.

Get an individual plan with features that suit your needs, or create a team instead.

Momentive, the maker of SurveyMonkey, empowers organisations to gain insights from customers, employees and the market, securely and at scale.

Learn more about Momentive Solutions and schedule a demo.

  • Spend your time acting on data instead of analysing it. Powerful data analysis tools help you easily identify where opportunities exist.
  • Ensure that confidential data is protected with enhanced security including encryption, SSO and features that help you remain compliant with HIPAA and GDPR.
  • Drive insights-based actions effortlessly by embedding feedback data into popular business apps to turn user insights into actions.

Access more toolkits for a variety of roles

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.