Your best customers are the ones you already have
Identify and address customer pain points, boost CSAT scores and drive revenue growth with SurveyMonkey.
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Easily measure and improve customer satisfaction
Start, manage and grow your customer satisfaction programmes with an easy-to-use platform that empowers you to gather important feedback that you can act on. With 25+ question types, multi-channel response collection, advanced logic and more, SurveyMonkey makes it easy to collect the right feedback from your customers, wherever they are.
Uncover the key drivers of customer satisfaction
Collect feedback and benchmark CSAT, NPS®, customer service feedback, customer effort score (CES) and more in hours to see how you stack up. Quickly transform feedback into actionable insights that improve satisfaction using intuitive analysis features.
Seamlessly integrate feedback into other applications
Connect customer satisfaction feedback to your CRM to contextualise insights and drive collaboration. Bring your survey data into business intelligence tools and share insights with other teams.
Get started with popular customer satisfaction survey templates
Customer satisfaction survey template
Net Promoter Score® (NPS®) survey template
Customer Service Feedback Template
Customer effort score (CES) survey template
Ready to use customer feedback to drive better business outcomes?
NPS, Net Promoter and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.