Boost your customer advocacy programme and earn more brand champions
Strengthen your storytelling, capture stellar testimonials and build a beloved brand with our powerful platform for surveys and forms.
Capture customer sentiment
With a 92% rating for ease of use on G2, we make customer advocacy a breeze.
Spot advocates faster
Surface promoters instantly with powerful yet intuitive analytics.
Amplify social proof
Sync data across CRM, CMS and social with powerful integrations.
Easily create surveys that surface compelling stories
- Let AI draft a customer advocacy survey for you in under a minute.
- Use customisable survey templates for fast Net Promoter Score® (NPS®) and product experience insights.
- Use logic to create a personalised experience, for instance by asking your promoters whether they would be willing to leave a review.
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Uncover advocates and trends with advanced analytics
- Track your NPS across multiple surveys to spot trends in promoter growth and retention.
- Use AI‑powered sentiment analysis to filter according to positive comments and save time identifying testimonials.
- Run crosstabs and trend lines to pinpoint which segments drive referrals and why.
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Scale and automate your customer advocacy programme
- Trigger surveys directly from your CRM at key milestones in the customer journey to scale your advocacy programme.
- Segment your audience based on survey responses by connecting SurveyMonkey to your marketing automation tools.
- Instantly connect promoters/hand raisers/brand champions with your advocacy team so you never miss a story.
POPULAR FEATURES
SurveyMonkey integrates with 200+ go-to apps
Point of Reference boosts its customer advocacy and NPS insights
“SurveyMonkey is a great tool for gathering insights from customers. It is very intuitive and I have had no tech issues, which puts it leaps and bounds above other solutions.”
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Allison Hughes | Customer Marketing Manager, Point of Reference
Get started with one of our most popular plans for marketers
Try it now and get 25 responses for free, or choose from our top plans.
*Additional charges apply for extra responses. SurveyMonkey Audience panel responses are sold separately.
Have any questions? If so, we’re here with the answers.
- How do you identify customer advocates?
- Which survey questions uncover customer loyalty?
- Can NPS be used for customer advocacy?
Resources to help you start and grow your customer advocacy programme
Start with expert templates
Try customer advocacy survey templates that you can customise in seconds.
Learn how to expand your CX programme
See how easy it is to get the feedback you need to exceed customer expectations.
Connect feedback to revenue in Salesforce
Explore how our Salesforce integration helps you get more value from your feedback programmes.