Products

Product Overview

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

SurveyMonkey

Get data-driven insights from a global leader in online surveys.

Features

Explore core features and advanced tools in one powerful platform.

SurveyMonkey Forms

Build and customise online forms to collect info and payments.

Integrations

Integrate with 100+ apps and plug-ins to get more done.

Market Research Solutions

Purpose-built solutions for all of your market research needs.

SurveyMonkey Genius

Create better surveys and spot insights quickly with built-in AI.

INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
See more industries
ROLES
Marketing
Customer Experience
Product
Human Resources
Research
See more roles
USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
See more use cases

Contact Sales

Templates

Net Promoter Score

Measure customer satisfaction and loyalty for your business.

Customer Satisfaction

Learn what makes customers happy and turn them into advocates.

Website Feedback

Get actionable insights to improve the user experience.

Contact Information

Collect contact information from prospects, invitees, and more.

Event Registration

Easily collect and track RSVPs for your next event.

Event Feedback

Find out what attendees want so that you can improve your next event.

Employee Engagement

Uncover insights to boost engagement and drive better results.

Meeting Feedback

Get feedback from your attendees so you can run better meetings.

360-degree employee evaluation

Use peer feedback to help improve employee performance.

Course Evaluation

Create better courses and improve teaching methods.

University Instructor Evaluation

Learn how students rate the course material and its presentation.

Product Testing

Find out what your customers think about your new product ideas.

See all templates

Contact Sales

Pricing

Enterprise

Resources

Resource Centre

Best practices for using surveys and survey data

Curiosity at Work Blog

Our blog about surveys, tips for business, and more.

Help Centre

Tutorials and how to guides for using SurveyMonkey.

Customers

How top brands drive growth with SurveyMonkey.

Contact Sales

Contact SalesLog in
Sign up for free
Sign up for free
Contact SalesLog in
Sign up for free
Home
Survey templates

Customer satisfaction survey templates

Customer satisfaction survey templates

Identify and address customer pain points, boost CSAT scores, and drive revenue growth.

Back to all templates

Our templates

Customer satisfaction survey templates

Customer Satisfaction Survey Template
Used 641,000+ times
Capture the voice of the customer and gauge sentiment with our expert-certified customer satisfaction survey template.
Customer satisfaction survey template for returning customers
Used 634,000+ times
Our customer satisfaction survey template makes getting feedback for returning customers a breeze. Easy to customize, share, and embed. Get feedback today.
Customer satisfaction survey template for new customers
Used 634,000+ times
Our customer satisfaction survey template makes getting feedback for new customers a breeze. Easy to customize, share, and embed. Get feedback today.
Customer satisfaction survey template for loyal customers
Used 634,000+ times
Our customer satisfaction survey template makes getting feedback for loyal customers a breeze. Easy to customize, share, and embed. Get feedback today.
Customer satisfaction survey template for restaurants
Used 634,000+ times
Our customer satisfaction survey template makes getting feedback for restaurants a breeze. Easy to customize, share, and embed. Get feedback today.
Net Promoter® Score (NPS) Survey Template
Used 147,000+ times
Would your customers recommend your business? Use our Net Promoter Score Survey Template to find out. Start measuring satisfaction and loyalty today.
Website feedback survey template
Used 27,000+ times
Our expert-certified website feedback template will help you learn why visitors do what they do and how you can improve their experience. Learn more about why people visit your site, what they hope to find, their ease of use, ease of learning, and whether you deliver the experience they expect. Our survey template is a springboard for getting to know the needs of your website visitors and gauging the overall effectiveness of your online presence. Get started today.
Customer Feedback Survey (Business-to-Business) Template
Used 23,000+ times
Our business-to-business template is expert certified to help you gain actionable insights. Whether you’re concerned about project management, on-time delivery or referrals to new B2B customers, measuring client satisfaction is key to future success.
Software and app customer feedback with NPS®
Used 16,000+ times
Check out our expert-certified template designed specifically for the Software and Apps industry to spot the factors that affect NPS the most.
Customer comments
Used 9,000+ times
Check out our expert-certified Customer Comments survey template. From sample questions to powerful analytics, we make it easy to get feedback.
University student satisfaction
Used 9,000+ times
Understand how students feel about your college or university’s environment and facilities. Check out our expert-certified Student Satisfaction survey template today.
Home buyer feedback
Used 7,000+ times
Check out our expert-certified Home Buyer Feedback survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Online shopping attitudes
Used 1,000+ times
Learn how often shoppers buy things online and if they feel their privacy is secure. Check out our expert-certified online shopping survey template.
Endurance event feedback
Used 1,000+ times
Check out our expert-certified Endurance Event Feedback survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Real estate agent evaluation
Used 1,000+ times
Check out our expert-certified Real Estate Agent Evaluation survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Path To Purchase Survey Template
Used 1,000+ times
Use our 9-question path to purchase template covering decision-makers, key drivers & purchase methods to see how prospects make a purchase decision.
Typical Customer Analysis Survey Template
See our expert-certified Typical Customer Analysis survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Hotel feedback
Our hotel feedback survey template is designed to help you quickly get valuable insights from your guests. Launch your feedback survey today for FREE.
Retail Customer Feedback Survey Template
If you run a retail business, our retail surveys can help you improve it. Check out our retail customer feedback survey template today for FREE.
Veterinarian office staff evaluation survey template
Check out our expert-certified Veterinarian Office Staff Evaluation template. From sample questions to powerful analytics, we make it easy to get feedback.
Eventbrite post-event feedback
Make sure every event you plan is better than the last. SurveyMonkey and Eventbrite teamed up to create a survey template that you can use out of the box to gather feedback from your event attendees. Find out what went right and what could have been improved at your last even and track your results over time.
Resident satisfaction survey template
Measure tenant sentiment by using our resident satisfaction survey. The questions range in topic from maintenance quality to overall experience, so you can better understand the different facets of the tenant experience.
Podcast survey
Learn how your target audience generally listens to podcasts and see how they feel about yours with our expert-built, podcast survey template. You can use the template as is or edit any of its questions to ensure that you gather the feedback you need!
Airline Passenger Satisfaction Survey Template
See out our expert-certified Airline Passenger Satisfaction survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Help Desk Feedback Survey Template
Businesses often need a high-functioning help desk that listens, understands technology & responds fast, etc. This survey template measures performance.
Restaurant feedback survey template
You can’t keep every single customer in your restaurant happy, but you can send a survey to get feedback from them about your restaurant—before they post it on public restaurant review sites.
Customer Experience Survey Template
Use our customisable, expert-approved survey template to find out how customers perceive your product/service, team responsiveness and more!
Brand Performance Survey Template
Measure customer motivations and opinions to improve customer loyalty with our brand performance survey template.