Patient satisfaction surveys

Are you seeing eye to eye with your patients? A lot of healthcare providers aren’t. For example, we conducted a study that showed eight in 10 senior-level healthcare professionals believe appointments start on time whereas 48% of patients said they had to wait.

Patient satisfaction surveys give you the information you need to close these gaps and improve. Use surveys to measure how people feel about the quality of medical care, the level of information they receive and the performance of doctors and staff. Healthcare surveys can even help you identify safety issues and meet accreditation requirements.

We make it easy create and send surveys to your patients. Start with templates written by healthcare experts at CAHPS^® and AHRQ^® or create custom surveys from scratch. We also offer powerful analytics and downloadable presentations that help get actionable survey results.

This CAHPS^® survey asks patients for comprehensive feedback and meets standards set by the U.S.’s Centers for Medicare and Medicaid Services.

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Get a year-long view of patient satisfaction with this template, designed by the U.S. Dept. of Health and Human Services.

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To understand how beneficiaries feel about their health plans, this survey asks them about everything from the availability of specialists to how much paperwork they do.

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Gain insight into every aspect of patients’ hospital visits with this expert survey from the U.S. Dept. of Health and Human Services.

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Patient satisfaction should be at the heart of any healthcare business. When you create a survey to obtain feedback, it helps to get a holistic view of patients’ experiences, but you also need to make the survey questions specific enough for the answers to be meaningful. What makes your patients happy? What can you do to make visits to your practice more comfortable? And would patients recommend you to friends and family? Here are a few things to consider in your survey questionnaires:

In our study, only three out of four patients felt they had good communication with their providers. Get that number closer to 100% by following up on visits and determine patient engagement with questions about every patient touchpoint. For example, ask patients to give feedback about their interactions with staff, medical technicians, doctors and nurses. Also learn about possible improvements to waiting rooms, check-in procedures, appointment making and more.

Maybe it’s time to get to know them a little better. Find out about their diet, exercise and personal habits with simple lifestyle surveys that they can complete in minutes. Use quick questionnaires to find out about smoking habits, basic personal hygiene, and diet and exercise, and even ask how satisfied they are with their health insurance or a recent hospital visit.

Get responses using your patients’ preferred methods by sending out surveys via email, making them available on your website or using our mobile app to survey patients via tablet computer when they finish appointments. If you think your patients would respond best to a telephone poll, Precision Polling by SurveyMonkey is another great way to obtain survey responses.

CAHPS® patient experience of care surveys can be required by the Centers for Medicare & Medicaid Services (CMS) in the U.S. CAHPS surveys meet standards set by the Agency for Healthcare Research and Quality (AHRQ) and are in the public domain, which means they are available for use without permission. CMS requires that healthcare providers use CAHPS surveys and approved survey vendors and survey modes to officially participate in its programmes, such as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). CMS is studying internet-based survey administration, but it has not been implemented for CAHPS surveys. For more information about CAHPS survey requirements, please go to the CMS website.

You can create satisfaction surveys based on HCAHPS® and CAHPS® templates. For example, the HCAHPS® survey is the first U.S.-wide, standardised, publicly reported survey of patients’ perspectives of hospital care. CMS has approved the surveys below for collecting data, but to ensure that you meet your accreditation requirements, please go to the CMS website shown above.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.

HIPAA, the Health Insurance Portability and Accountability Act, affects all aspects of healthcare delivery. Enacted to protect the privacy of patient data, HIPAA ensures that hospitals and other medical organisations keep their information systems and technologies compliant with these regulations. If your organisation collects personal health information online, you risk fines (not to mention violating patient trust) if you don’t properly safeguard your data. We offer stringent safeguards to help you stay HIPAA compliant if you enter a Business Associate Agreement.

The quality of the patient experience is directly related to the quality and attitude of your team. Being a member of a good, effective team also boosts job satisfaction. You’ve invested in your staff, so now invite them to assess the team with a performance review survey. Use the feedback to support even greater staff and increase patient satisfaction. Or improve patient safety culture with expert templates from AHRQ^®.

Surveys are a science, but we provide the expertise so you can focus on what you do best: delivering excellent care. Professional survey methodologists write our template questions, so you can use them as is with confidence. You can also customise our example survey templates to suit your needs or create your own using the certified questions in our Question Bank. (Although most of our survey templates are currently available in English only, we do plan to offer them in other languages soon.)

Regardless of how you choose to create your patient satisfaction surveys, there are a number of best practices to follow to make sure you get the data you need. From keeping language clear and understandable to respecting respondents’ time, check out our best practices or download our survey writing guide.

Whether they’re in a hospital setting, a small medical practice or a clinic, healthcare professionals across the medical industry use surveys to collect feedback to improve business operations or conduct medical research. Check out this collection of survey templates to explore ways in which physicians, pharmacists, administrators and medical staff can use online surveys.

Need a full picture of every aspect of an event you’re planning? Whether it’s a corporate health fair or a live webinar panel, you can make sure all the details are in place. With meeting and event planning surveys, you can manage contacts, send invites, get real-time reports and gather valuable speaker and event feedback.

SurveyMonkey Audience gives you access to millions of respondents who are ready to provide the answers you need for healthcare research and business decision making. Get the expert opinions of doctors across a particular medical specialism. Alternatively, compare some aspect of your patients’ healthy behaviours with those of the rest of the UK. SurveyMonkey Audience is seamlessly integrated with our online survey tool and features millions of profiled respondents who are ready to take your survey.

Stop guessing and ask employees whether they’re happy in their job. Use employee surveys to check in with employees about their satisfaction with their roles and responsibilities, the work environment and their experiences with management. Happy employees help ensure the good health and wellbeing of your patients.