A website survey is a set of questions that allow you to get quantitative and qualitative feedback on your site. It can appear in different forms, from pop-ups to full-page overlays. And you can share it on different places in your site, depending on the pages you want to improve.
Wondering how and why to use a website survey? You should leverage it when you want to understand how visitors perceive your website. More specifically, a website survey gives you a chance to learn why visitors come to your site, what they hope to find, and whether you deliver the experience they expect.
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Our expert-certified website feedback template is a springboard for getting to know the needs of your website visitors and gauging the overall effectiveness of your online presence. Ask what brought users to your website, what the likelihood is that they’ll return, and how they liked their experience. Was it a positive user experience? How would they rate their user interface satisfaction? Whether you’re concerned about content, intuitive design, efficiency, memorability, usability, heuristics, or just your overall business model, our survey template will help your website get the feedback it needs. If you have more specific questions about your web presence, you can also customize questions or add new ones.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.