Listen to your customers to drive business impact
A Voice of the Customer (VoC) programme is the heartbeat of any customer experience strategy. Build and scale your programme to boost loyalty and retention.
Trusted by 60M+ global users, including 95% of the Fortune 500
Keep a continuous pulse on customer sentiment with VoC solutions from SurveyMonkey
Capture timely feedback across channels
Your customers’ expectations are changing fast. Get customer feedback in minutes so you can take action quickly. Streamline data collection and analysis by capturing feedback across multiple channels and combining it in one flexible platform for easy sharing.
Pinpoint customer pain points
Understand which parts of the customer journey are most closely linked to overall customer satisfaction. Dig deeper to understand what’s driving key business metrics using 25+ question types and advanced survey logic. Uncover actionable insights fast with intuitive analysis features; no specialised training required.
Make customer feedback part of every decision
Show your teams what your customers think and why, because everyone in your organisation has a role to play. Integrate feedback from SurveyMonkey with your analytics platform, CRM, collaboration tools and more to get a 360° view of the customer.
Ask the right questions to create your VoC feedback mosaic
Customer satisfaction survey template
Net Promoter Score® (NPS®) survey template
Customer Service Feedback Template
Customer effort score (CES) survey template
Ready to drive a better customer experience with a VoC programme?
Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.