Grow your business with in-the-moment website feedback

GetFeedback is a website feedback solution from SurveyMonkey that helps teams understand why visitors behave the way they do. It allows businesses to collect in-context feedback directly on their website using feedback buttons, trigger-based forms and embedded forms.

GetFeedback is designed for teams wishing to improve website experiences, increase conversion and gain a better understanding visitor behaviour. It’s a strong fit for:

With GetFeedback, you can:

GetFeedback is easy to set up on your website using a simple process that does not weigh it down. After creating a form, you simply add a code snippet to your website. From there, you can launch:

Feedback is linked to the specific page where or moment when it was collected, giving teams a better understanding of the context behind visitor behaviour.

SurveyMonkey website collectors are best for simple website survey collection, such as embedding a survey or launching a basic popup.

GetFeedback is designed for more advanced, in-context website feedback and digital experience optimisation. It includes:

In simple terms:

Website collectors help teams collect feedback via websites.
GetFeedback helps teams understand and improve website experiences.

We’ve evolved GetFeedback (previously GetFeedback Digital) to support a broader range of customers by introducing a new self-service offering for website feedback. 

This does not change your Enterprise experience. Enterprise customers will continue to access the same features, workflows and support you rely on.

Reminder: GetFeedback Direct is being discontinued on 31 December 2026.

GetFeedback has historically included two products: GetFeedback Direct and GetFeedback Digital. With GetFeedback Direct being discontinued on 31 December 2026, we’ve changed the name of GetFeedback Digital to GetFeedback. Nothing else about your product, access or setup is changing.

No. The new self-service offering is designed for new customers and includes a simpler setup experience. It’s a different product tier and not a replacement for what you have today. If anything changes for your account in the future, we’ll give you plenty of notice.

We’ve evolved how plans are structured for new GetFeedback customers. Your current plan and access remain unchanged. We’ll let you know if anything relevant to your account changes in the future.