Customer Effort Score Survey Template
Use this simple survey to find out how easy or difficult a particular task was in relation to a customer’s expectations.
Our Customer Effort Score (CES) survey template helps CX professionals gain a better understanding of their customer journey and improve it.
CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps you to identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction.
Use this survey to ask customers about their experiences engaging with certain processes. Consider questions such as:
- How easy was it for you to [insert task/action here]?
- What would have made it easier?
- Overall, how satisfied are you with us?
Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customise questions with our drag-and-drop interface, add your business logo and apply your brand colours to create a seamless experience that reflects your company’s brand.
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