SurveyMonkey empowers hospitals and clinics to seamlessly capture insights throughout the entire healthcare experience to improve patient care, boost loyalty and maximise staff engagement. HIPAA compliance (in the US) at SurveyMonkey ensures that any PHI is handled in accordance with federal regulations.
Health insurers use SurveyMonkey to easily capture member sentiment and deliver better end-to-end member experiences. Our market research solutions give organisations the necessary tools to gather market insights for new product development and membership growth.
Create better products that drive user growth and adoption with insights from your target market: patients, caregivers, hospitals and clinics, and more. SurveyMonkey makes it easy to collect feedback, measure customer satisfaction using CSAT and Net Promoter® Score (NPS) surveys, and track brand performance over time.
Accelerate research and drive in-market success by listening to the needs of your target market, customers, and hospitals and clinics. With SurveyMonkey, easily gather market insights, get actionable brand awareness and usage metrics, and tie everything together with powerful analytics and flexible integrations.
Make sure your survey data stays confidential with SSO, HIPAA and GDPR compliance features and data encryption.
“We’re able to demonstrate, through surveys, that we are having a positive impact on our members’ decision-making processes and easing their burden as they face complex, life-changing moments.”
Laura Lee, Product Manager, Carrot
HIPAA-compliant intake forms and expert-approved templates help organisations like Carrot better serve their members.
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Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.