Identify and address customer pain points, boost CSAT scores and drive revenue growth with SurveyMonkey.

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Screenshot of a customer satisfaction survey being created in SurveyMonkey, with questions about the quality of the customer service a user received

Start, manage and grow your customer satisfaction programmes with an easy-to-use platform that empowers you to gather important feedback that you can act on. With 25+ question types, multi-channel response collection, advanced logic and more, SurveyMonkey makes it easy to collect the right feedback from your customers, wherever they are.

Collect feedback and benchmark CSAT, NPS®, customer service feedback, customer effort score (CES) and more in hours to see how you stack up. Quickly transform feedback into actionable insights that improve satisfaction using intuitive analysis features.

Screenshot of a SurveyMonkey survey about shopper experience, with a word cloud next to it showing words such as "Helpful", "Easy" and Quick"
Puzzle pieces with different company logos inside each one, such as Mailchimp, Microsoft, HubSpot, Salesforce

Connect customer satisfaction feedback to your CRM to contextualise insights and drive collaboration. Bring your survey data into business intelligence tools and share insights with other teams.

Screenshot of SurveyMonkey customer satisfaction survey template

Screenshot of SurveyMonkey Net Promoter Score survey template

Screenshot of SurveyMonkey customer service feedback template

Screenshot of SurveyMonkey customer effort score survey template

Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.