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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customise online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

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Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Fortune|SurveyMonkey poll: ecommerce

Fortune|SurveyMonkey poll: ecommerce

Price is the top factor cited for people deciding whether or not to make purchases online, followed by rates for shipping and how quickly they can get the product. 

  • 80 percent of consumers overall say price is a factor
  • 67 percent also care about shipping rates 
  • 59 percent overall care about the speed of delivery with millennials caring the most about this (65 percent) and seniors, the least (48 percent). 
    • For seniors, customer service mattered more (53 percent) than delivery speed. The 65+ also care less about the web-based or mobile experience of an online retailer compared to younger age groups. Just 13 percent consider the web design and 10 percent care about the mobile app experience. 

For more detailed results, click through the interactive toplines below.
Read more about our polling methodology here