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Almost two thirds of Irish don’t feel comfortable with HR teams using AI 

  • Almost half of Irish workers say their company has no AI policy in place
  • 73% of Irish people haven’t received any AI training
  • Almost half (40%) of workers are concerned about job security with AI

Dublin, IE – 4 April ​​2024 – Amidst rapid uptake of technology in the workplace, almost two thirds (63%) of Irish people don’t feel comfortable with HR teams using artificial intelligence. This is according to recent research from SurveyMonkey, a global leader in online surveys and forms.

AI is revolutionising work as we know it. In HR, it is already showcasing the potential to streamline professionals’ workloads by cutting down recruitment processes, writing job descriptions, and generating interview questions, to name only a few capabilities. AI has also proven efficient in making employee communications more accurate and personalised through predictive analysis. Yet despite how the technology is already transforming the workplace, the new research shows that a lack of human training and relevant policies in AI could be a long-term issue.

According to the data, almost half of Irish workers (47%) say their company has no AI policy in place and the majority (73%) of people have not received any training on AI — less than half (44%) of those aged 18-34, and less than a quarter (22%) of those aged 35-64 have received formal or informal AI-training. What’s more, a mere 7% of respondents have been formally trained to use AI such as through a class or seminar.

Whilst AI training in the workplace appears to be another fundamental issue, trust in the technology is also a notable concern, with almost half (44%) of workers lacking trust in HR teams who use AI to do their job. The threat of AI to job security is also high with nearly half (40%) of Irish people saying they were concerned about this. This was particularly an issue in men with almost half (46%) answering that they were concerned about the impact of AI on their job compared to 37% of women.

Zoe Padgett, Senior Research Scientist at SurveyMonkey says, “During an era of rapid digitalisation and increased AI use in the workplace, is it clear that there is still wide-spread scepticism surrounding the technology. The fact our research showed that almost two thirds of Irish people don’t feel comfortable with HR teams using AI highlights the need for more AI training and clearer AI policies (to address the issue of mistrust). AI has the potential to elevate HR professionals’ performance in the workplace but this cannot be carried out without organisations fostering trust for AI, implementing clear policy frameworks, and training up their staff."


This SurveyMonkey poll was conducted February 5-9, 2024, among a national sample of 514 Irish adults 18+. Respondents for this survey were selected from the SurveyMonkey Audience panel. The modelled error estimate for this survey is plus or minus 4.5 percentage points. Data were balanced for age and sex to reflect the demographic composition of each country.

About SurveyMonkey 

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organisations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at