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Customer Satisfaction Survey Template

Used 634,000+ times

Use this template to learn how to keep your customers happy and turn them into advocates for your business.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Did your customers find what they were looking for? Were they satisfied with their purchase? Also, are you asking the right questions to uncover the answers?

Half (49%) of CX professionals believe that customer satisfaction has improved in the last six months, but only 18% of consumers agree. To grow your business, keeping customers happy is key. That begins with measuring and understanding their level of satisfaction.

Our expert-crafted customer satisfaction template helps you gather actionable insights. From identifying bugs and improving features to boosting conversions and loyalty, our survey questions will guide you in uncovering valuable feedback to strengthen your strategy.

Understanding your clients and meeting customer expectations will help you offer better products and services day in day out. How do you compare to competitors? Do customers feel that you offer value and quality? Would they recommend you to someone else?

Our customer satisfaction template can help you answer these questions and ensure that you’re delivering a valuable customer experience. You can also customise our templates and add questions if there’s an element of the customer experience that you want to explore more fully.

To create an online survey using the Customer Satisfaction survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you start creating a survey.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

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Read about our customers, explore webinars and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news or check out our research.

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Access tutorials on how features work, learn more about billing and contact Customer Support.

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Explore our customer satisfaction survey templates to rapidly collect data, identify pain points and improve your customer experience.

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