Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customise online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Customer Onboarding Satisfaction Survey Template

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Did you know 89% of CX professionals say that customer experience is the leading contributor to churn? Compensating for the value of just one lost customer can require acquiring three new customers. With this in mind, it’s crucial to understand your customer’s experience, measure satisfaction, and take action to exceed customer expectations.

Customer onboarding is one of many, yet crucial, CX touchpoints that shape brand experiences and influence retention. But how can you ensure your onboarding program is meeting the needs and expectations of your customers?

We created this Customer Onboarding Satisfaction Survey Template so you can measure and monitor the success of your customer onboarding. It will help you answer:

  • Does the onboarding process meet customer expectations?
  • How can the onboarding process be improved?
  • How likely are customers to purchase from your company again?

Use this survey template to gain valuable customer insights and refine your onboarding process, ensuring it aligns seamlessly with customer needs and expectations.

To create a survey using the Customer Onboarding Satisfaction Survey Template, sign up or sign in to SurveyMonkey. You can choose the template when you begin creating a survey.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

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Read about our customers, explore webinars and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news or check out our research.

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Access tutorials on how features work, learn more about billing and contact Customer Support.

Kvinde med biller og hovedtelefoner bruger en tablet

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

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Customer success expert Seth Wiley explains how to leverage AI in customer success.

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How to use customer and employee feedback to drive innovation with insights from LinkedIn, FranklinCovey, and Hornblower.

Kvinde gennemgår oplysninger på sin bærbare computer

Only 12% of consumers plan to increase their holiday budgets in 2024. Discover 100+ stats and tips for business leaders to drive sales this season.