Did you know 89% of CX professionals say that customer experience is the leading contributor to churn? Compensating for the value of just one lost customer can require acquiring three new customers. With this in mind, it’s crucial to understand your customer’s experience, measure satisfaction, and take action to exceed customer expectations.
Customer onboarding is one of many, yet crucial, CX touchpoints that shape brand experiences and influence retention. But how can you ensure your onboarding program is meeting the needs and expectations of your customers?
We created this Customer Onboarding Satisfaction Survey Template so you can measure and monitor the success of your customer onboarding. It will help you answer:
Use this survey template to gain valuable customer insights and refine your onboarding process, ensuring it aligns seamlessly with customer needs and expectations.
To create a survey using the Customer Onboarding Satisfaction Survey Template, sign up or sign in to SurveyMonkey. You can choose the template when you begin creating a survey.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Get tips on how to create better surveys, hear the latest product news or check out our research.
Access tutorials on how features work, learn more about billing and contact Customer Support.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Customer success expert Seth Wiley explains how to leverage AI in customer success.
How to use customer and employee feedback to drive innovation with insights from LinkedIn, FranklinCovey, and Hornblower.
Only 12% of consumers plan to increase their holiday budgets in 2024. Discover 100+ stats and tips for business leaders to drive sales this season.