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Product Overview

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

SurveyMonkey

Get data-driven insights from a global leader in online surveys.

Features

Explore core features and advanced tools in one powerful platform.

SurveyMonkey Forms

Build and customise online forms to collect info and payments.

Integrations

Integrate with 100+ apps and plug-ins to get more done.

Market Research Solutions

Purpose-built solutions for all of your market research needs.

SurveyMonkey Genius

Create better surveys and spot insights quickly with built-in AI.

INDUSTRIES
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ROLES
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USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
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Templates

Net Promoter Score

Measure customer satisfaction and loyalty for your business.

Customer Satisfaction

Learn what makes customers happy and turn them into advocates.

Website Feedback

Get actionable insights to improve the user experience.

Contact Information

Collect contact information from prospects, invitees, and more.

Event Registration

Easily collect and track RSVPs for your next event.

Event Feedback

Find out what attendees want so that you can improve your next event.

Employee Engagement

Uncover insights to boost engagement and drive better results.

Meeting Feedback

Get feedback from your attendees so you can run better meetings.

360-degree employee evaluation

Use peer feedback to help improve employee performance.

Course Evaluation

Create better courses and improve teaching methods.

University Instructor Evaluation

Learn how students rate the course material and its presentation.

Product Testing

Find out what your customers think about your new product ideas.

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Pricing

Enterprise

Resources

Resource Centre

Best practices for using surveys and survey data

Curiosity at Work Blog

Our blog about surveys, tips for business, and more.

Help Centre

Tutorials and how to guides for using SurveyMonkey.

Customers

How top brands drive growth with SurveyMonkey.

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Survey templates

Customer service feedback survey templates

Customer service feedback survey templates

Measure customer service performance and take the right actions to drive brand loyalty and revenue growth.

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Our templates

Customer service feedback survey templates

Customer satisfaction survey template for hotels
Used 634,000+ times
Our customer satisfaction survey template makes getting feedback for hotels a breeze. Easy to customize, share, and embed. Get feedback today.
Net Promoter® Score (NPS) Survey Template
Used 147,000+ times
Would your customers recommend your business? Use our Net Promoter Score Survey Template to find out. Start measuring satisfaction and loyalty today.
Customer Feedback Survey (Business-to-Business) Template
Used 23,000+ times
Our business-to-business template is expert certified to help you gain actionable insights. Whether you’re concerned about project management, on-time delivery or referrals to new B2B customers, measuring client satisfaction is key to future success.
Customer Service Feedback Survey Template
Used 23,000+ times
Enhance your customer service and support strategy with our expert-certified Customer Service Survey Template.
Software and app customer feedback with NPS®
Used 16,000+ times
Check out our expert-certified template designed specifically for the Software and Apps industry to spot the factors that affect NPS the most.
Customer comments
Used 9,000+ times
Check out our expert-certified Customer Comments survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Health Check-In Survey Template
Used 2,000+ times
Get feedback on patients’ general health before a surgery visit with our free health check-in survey template.
Customer Support Survey Template
Used 2,000+ times
Is your support team providing the best customer service possible? Use this template to evaluate customer satisfaction after a support interaction.
Online shopping attitudes
Used 1,000+ times
Learn how often shoppers buy things online and if they feel their privacy is secure. Check out our expert-certified online shopping survey template.
Real estate agent evaluation
Used 1,000+ times
Check out our expert-certified Real Estate Agent Evaluation survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Path To Purchase Survey Template
Used 1,000+ times
Use our 9-question path to purchase template covering decision-makers, key drivers & purchase methods to see how prospects make a purchase decision.
Typical Customer Analysis Survey Template
See our expert-certified Typical Customer Analysis survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Retail Customer Feedback Survey Template
If you run a retail business, our retail surveys can help you improve it. Check out our retail customer feedback survey template today for FREE.
Airline Passenger Satisfaction Survey Template
See out our expert-certified Airline Passenger Satisfaction survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Automobile buyer feedback
Check out our expert-certified Automobile Buyer Feedback survey template. From sample questions to powerful analytics, we make it easy to get feedback.
Help Desk Feedback Survey Template
Businesses often need a high-functioning help desk that listens, understands technology & responds fast, etc. This survey template measures performance.
Restaurant feedback survey template
You can’t keep every single customer in your restaurant happy, but you can send a survey to get feedback from them about your restaurant—before they post it on public restaurant review sites.
Customer Experience Survey Template
Use our customisable, expert-approved survey template to find out how customers perceive your product/service, team responsiveness and more!
Brand Performance Survey Template
Measure customer motivations and opinions to improve customer loyalty with our brand performance survey template.