SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.


Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.


Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Customer Service Survey Template

Improve your customer service and support programme with our expertly crafted Customer Service Survey Template.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on

Our Customer Service Survey Template is designed to help you understand how your customers feel about their interactions with your support team. Gather actionable feedback on your customer service interactions to improve team training, remove friction points and improve your overall customer experience.

Customer service surveys collect feedback from customers who have interacted with your support team. They can be sent immediately after a support call, following a chat session or after completing a service request. 

By consistently measuring support interactions and acting on the feedback, you can:

  • Bolster training programmes for service professionals
  • Enhance service and support delivery
  • Improve customer engagement
  • Build stronger relationships

Customer service surveys gather essential feedback assessing how effectively issues are resolved, the ease or difficulty of interactions and understanding customer concerns.

Key questions include:

  1. Overall, how do you feel about your customer service experience?
  2. How satisfied are you with the resolution to your questions or concerns?
  3. How easy was it to get your questions or concerns resolved?

You can customise the survey to include any questions that match your specific business needs.

Elevate your customer service standards with insights from our survey. Get started with our template now to improve your service experience and drive business success.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

Read about our customers, explore webinars and get guides on collecting feedback in your industry.

Get tips on how to create better surveys, hear the latest product news or check out our research.

Access tutorials on how features work, learn more about billing and contact Customer Support.

Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points and improve your customer experience.

Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!

What is a feedback loop? How to harness insights from customers and employees

A feedback loop helps you convert customer and employee feedback into action. Learn what a feedback loop is and how to close your feedback loop.

Top customer service metrics and rating scales explained

Learn how to measure customer service and understand common customer service rating scales. Get examples of customer support metrics, tips and benchmarks.